Contact Us – Portal Support

  • If you need technical support for using the Luminello portal, fill out this request and we will get back to you within one business day.
  • If this is an emergency, urgent matter, or clinical question, you must contact your clinician directly. Luminello does not provide any medical or mental health treatment.
  • If you are feeling suicidal, you may contact the National Suicide Prevention Hotline.

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Upload file or screenshot (How to take a screenshot)

How to take a screenshot

Taking a screenshot of your screen is super helpful when you contact our Support Team.  If you’re in need of support, it makes things a whole lot easier if we can see the same issue you see.

Here’s how you can take a screenshot to send to us:

Mac OS X

Taking the Screenshot

  1. Hold down the “Command” and “Shift” keys, then press the number “4” key.
  2. Your cursor will become a crosshair icon.
  3. Drag around the portion of the screen you want to send and release.

Sending the Screenshot

  1. The screenshot file should automatically save to your desktop.
  2. Attach the file to this form or your email and send!

Windows

Taking the Screenshot

  1. Press the “PrtScn” key.
  2. Open the “Paint” application.
  3. Hold down the “Ctrl” key and press the “V” key to paste the screenshot.
  4. Save the file to your desktop.

Sending the Screenshot

  1. The screenshot file should be saved on your desktop.
  2. Attach the file to this form or your email and send!

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