HIPAA Compliance

Our Core HIPAA Principles

Luminello maintains ongoing compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) and can process, maintain, and store protected health information for any entities restricted by these regulations.

Signing a BAA with Luminello

Luminello will sign a business associate agreement (BAA) with your organization.  Just contact us to get the ball rolling.

Can you sign our BAA, or make changes to the Luminello BAA upon request?

Unfortunately, we’re not able to have unique agreements with customers. We believe our BAA accurately covers the scope of our relationship, and for legal reasons, cannot make adjustments to our BAAs.

What’s involved in HIPAA compliance?

We complete annual risk assessments and employee training as required by HIPAA. Additionally, we’ve gone to great lengths to ensure that data is properly secured and encrypted.

Where is Luminello customer data hosted?

Luminello is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform with end-to-end security and privacy features built-in.

What sort of application security is in place?

All Luminello web application communications are encrypted and cannot be viewed by a third party.

Who has access to our Luminello account?

Luminello employees who have undergone HIPAA training can access customer accounts for the sole purpose of lending a hand. We don’t access customer accounts unless we’re explicitly asked for help.

Are we able to export our data if we decide to leave one day?

Chart notes (in PDFs), practice roster, and financials (both via CSV) can be exported. Coming soon, calendar entries will be exportable.

Does Luminello have a policy that identifies and determines controls regarding the proper use of workstations to support access and protection of ePHI?

All production data is in a VPC (virtual private cloud). Internal access is firewalled and users must be authenticated on the VPN to access any part of our system.

Do you have a security policy to help ensure the confidentiality, integrity, and availability of ePHI? Do you have a SOC2/3 report?

For documentation regarding how data is stored and protected when in use, and at rest, refer to the Luminello Security Policy. For SOC2/3 reports, refer to AWS Cloud Security

Does Luminello have a security control policy (locked doors, surveillance cameras, alarms) to prevent theft of ePHI?

For documentation regarding physical location security, facility maintenance, and access control, refer to this white paper: Amazon Web Services: Security Overview

Do you have procedures for terminating access to systems containing ePHI when a team member is no longer employed at Luminello?

End-of-employment processes are in place. VPN access is disabled, AWS and administrator access keys are terminated, and all access to PHI is revoked. Upon termination, employees are required to destroy remaining local data and return the hardware to Luminello.

Have you taken steps to protect the organization from malicious software, including the application of security patches?

Per internal IT policy, we only upgrade instances to stable release versions.  We apply all security patches when released.

Have passwords been implemented that are unique to a user and comply with best practice components including password length, complexity, and duration?

We follow all NIST password guidelines for login based systems: https://pages.nist.gov/800-63-3/sp800-63b.html

Emily Tejani, M.D., Child Psychiatrist San Francisco Bay Area, CA

I also love Luminello! Just switched over from Practice Fusion. As my practice grew I found it difficult to work efficiently while using Practice Fusion. The screen always felt too busy for the needs of a psych private practitioner. I had to click and change screens too often and couldn’t customize as much as I would have liked. Customer service was unresponsive (my help desk questions often went unanswered). Their super-bill feature was cumbersome. Since switching to Luminello I have been much happier and able to finish my work more quickly. Customer service is incredibly responsive!

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