HIPAA Compliance

Luminello maintains ongoing compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) and is able to process, maintain and store protected health information for any entities restricted by these regulations.

Signing a BAA with Luminello
Luminello will sign a business associate agreement (BAA) with your organization.  Just contact us to get the ball rolling.

Can you sign our BAA, or make changes the Luminello BAA upon request? 
Unfortunately, we’re not able to have unique agreements with customers. We believe our BAA accurately covers the scope of our relationship, and for legal reasons, cannot make adjustments to our BAAs.

What’s involved in HIPAA compliance?
We complete annual risk assessments and employee training as required by HIPAA. Additionally, we’ve gone to great lengths to ensure that data is properly secured and encrypted.

Where is Luminello customer data hosted? 
With the exception of off-site backup and redundancy infrastructure, Luminello is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform with end-to-end security and privacy features built in.

What sort of application security is in place? 
All Luminello web application communications are encrypted and cannot be viewed by a third party.

Who has access to our Luminello account? 
Luminello employees who have undergone HIPAA training are able to access customer accounts for the sole purpose of lending a hand. We don’t access customer accounts unless we’re explicitly asked for help.

Are we able to export our data if we decide to leave one day? 
Chart notes (in PDFs), practice roster and financials (both via CSV) are able to be exported. Coming soon, calendar entries will be exportable.

Does Luminello have a policy that identifies and determines controls regarding the proper use of workstations to support access and protection of ePHI?
All production data is in a VPC (virtual private cloud). Internal access is firewalled and users must be authenticated on the VPN to access any part of our system.

Do you have a security policy to help ensure the confidentiality, integrity, and availability of ePHI? Do you have a SOC2/3 report?
For documentation regarding how data is stored and protected when in use, and at rest, refer to the Luminello Security Policy. For SOC2/3 reports, refer to: AWS Cloud Security

Does Luminello have a security control policy (locked doors, surveillance cameras, alarms) to prevent theft of ePHI?
For documentation regarding physical location security, facility maintenance, and access control, refer to this white paper: Amazon Web Services: Security Overview

Do you have procedures for terminating access to systems containing ePHI when a team member is no longer employed at Luminello?
End of employment processes are in place. VPN access is disabled, AWS and administrator access keys are terminated, and all access to PHI is revoked. Upon termination, employees are required to destroy remaining local data and return hardware to Luminello.

Have you taken steps to protect the organization from malicious software, including the application of security patches?
Per internal IT policy, we only upgrade instances to stable release versions.  We apply all security patches when released.

Have passwords been implemented that are unique to a user and comply with best practice components including password length, complexity, and duration?
We follow all NIST password guidelines for login based systems: https://pages.nist.gov/800-63-3/sp800-63b.html

Dan Barrett, D.O., Child, Adolescent, and Adult Psychiatrist Lafayette, CA

Having tried several EHR solutions I am delighted with Luminello’s ease of use. It is very clearly designed by a mental health provider for mental health providers. The customer service is exceptionally responsive. The team makes me feel like they care about solving problems I encounter. Even better, they fix it very quickly.

Contact us

Expand Your Practice with Telehealth