Mazza Virtual Assistants

Luminello offers US-based administrative, marketing and billing services via our Luminello Certified partner, Mazza Virtual Assistants. You can pick any services you like, for any amount of time. No long-term contracts, no minimums, just pay for what you use. We’ve negotiated special volume-discount pricing as well.

Why use Luminello for your virtual assistant and billing needs?

  • Low, fair prices.
  • Transparent, no-haggle pricing.
  • Unlike percentage-based models, pay only for what you use.
  • US-based virtual assistants, specifically trained to work with mental health clinicians.
  • Your account can be connected with your virtual assistant in Luminello.
  • They will sign a HIPAA BAA with you.

Admin Services

  • Appointment scheduling.
  • Handling non-clinician paperwork tasks (records requests, forms, etc.).
  • Non-clinical research projects.
  • Data entry.
  • Travel arrangements.
  • Act as a “buffer” between patient/client and clinician for non-clinical questions.

Marketing Services

  • Marketing Plans.
  • eNewsletters.
  • Social Media/Online Presence.
  • Management and Consulting.

Billing Services

  • Patient verification.
  • Insurance eligibility checking.
  • Credentialing.
  • Medical coding.
  • Charge entry.
  • Electronic claim submission.
  • Tracking/followup on unpaid claims.
  • Denial management.
  • Claims appeals.
  • Monthly performance reports.
  • Quickbooks.
  • Annual patient insurance benefit updates/confirmation.
  • Prefer a monthly RCM model? Contact our partner, SBSC.


  • Phone.
  • Email.
  • Within Luminello EMR if you wish.


  • $49/hour for E-Rx plan subscribers.
  • $44/hour for subscribers on E-Rx Lite or Therapist plan subscribers – as these tend to be much lower-volume practices, this is Luminello’s way of helping our community grow.
  • No long-term contract required.
  • No monthly minimum.
  • Set a maximum budget if you wish.
  • Monthly report of hours available upon request.

Contact us

Groups Pricing

Pay Annually
(per month, per clinician)





Pay Monthly
(per month, per clinician)





AMA CPT® code annual use license

Prescriber Pricing

Pay Annually
(per month, per clinician)




Pay Monthly
(per month, per clinician)




Therapist Pricing

Pay Annually
(per month, per clinician)




Pay Monthly
(per month, per clinician)




Monitor clinician & practice quality indicators

Measurement-based care

Practice management reports

Notes per month

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Additional premium-plan support options

Expand Your Practice with Telehealth

Expand Your Practice with Telehealth


Custom chart importing

We offer additional help to make importing your data and charts faster and easier.

Insurance claim submissions

Easily submit insurance claims via our partner ApexEDI

Integrate credit card payments into your charts

Live customer support    Chart integration    Portal payments

Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.

credit card pricing

Contact us or Bluefin directly at 800-675-6573 ext:7802

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

Order labs electronically

Enhanced messaging

Enhanced patient/client portal

Patients/clients can:

Keep your practice in sync

Manages your tasks across your entire practice and every chart

Charts shortcuts

Save time. Let them book online.

Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.

Easy-to-use rating scales

Integrated assessment tools with just a few clicks.

Create custom questionnaires

Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.

Create custom note templates

Our form builder allows you to create your own unique note templates for your practice.


Due to the highly regulated nature of e-prescribing, set up is a multi-step process that includes identity proofing, working with a “trusted assistant” and setting up a second device to give you one-time codes. But don’t worry, we’re here to get you through it…and we promise e-prescribing is a breeze once set-up is complete!