Mazza Virtual Assistants

Luminello offers US-based administrative, marketing and billing services via our Luminello Certified partner, Mazza Virtual Assistants. You can pick any services you like, for any amount of time. No long-term contracts, no minimums, just pay for what you use. We’ve negotiated special volume-discount pricing as well.

Why use Luminello for your virtual assistant and billing needs?

  • Low, fair prices
  • Transparent, no-haggle pricing
  • Unlike percentage-based models, pay only for what you use
  • US-based virtual assistants, specifically trained to work with mental health clinicians
  • Your account can be connected with your virtual assistant in Luminello
  • They will sign a HIPAA BAA with you.

Admin Services

  • Appointment scheduling
  • Handling non-clinician paperwork tasks (records requests, forms, etc.)
  • Non-clinical research projects
  • Data entry
  • Travel arrangements
  • Act as a “buffer” between patient/client and clinician for non-clinical questions.

Marketing Services

  • Marketing Plans
  • eNewsletters
  • Social Media/Online Presence
  • Management and Consulting.

Billing Services

  • Patient verification
  • Insurance eligibility checking
  • Credentialing
  • Medical coding
  • Charge entry
  • Electronic claim submission
  • Tracking/followup on unpaid claims
  • Denial management
  • Claims appeals
  • Monthly performance reports
  • Quickbooks
  • Annual patient insurance benefit updates/confirmation
  • Prefer a monthly RCM model? Contact our partner, SBSC.


  • Phone
  • Email
  • Within Luminello EMR if you wish.


  • $44/hour for E-Rx plan subscribers
  • $39/hour for subscribers on E-Rx Lite or Therapist plan subscribers – as these tend to be much lower-volume practices, this is Luminello’s way of helping our community grow.
  • No long-term contract required
  • No monthly minimum
  • Set a maximum budget if you wish
  • Monthly report of hours available upon request.

Contact us

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Expand Your Practice with Telehealth