Security Policies

Our Core Security Principles

Security Team

Our security team monitors security notifications from all 3rd party software libraries and if identified, we immediately apply any relevant security patches as soon as they are released. Our engineers work together with the product teams to ensure that all of Luminello’s code and infrastructure follow a secure development lifecycle process.

Infrastructure

All of Luminello’s application and data infrastructure is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform with end-to-end security and privacy features built-in.

Designed with redundancy, fault tolerance, and disaster recovery at the forefront, our services are distributed across separate data centers. All our infrastructure is within our virtual private cloud (VPC) with production access restricted to operations support staff only. This allows us to leverage complete firewall protection, private IP addresses, and other security features.

For more specific details regarding AWS security, please refer to https://aws.amazon.com/security/.

Data Center

All data is stored in HIPAA-compliant AWS infrastructure, housed in Amazon-controlled data centers. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access.

Application

We ensure to the best of our abilities that we are delivering products that are free from security defects. All Luminello web application communications are PCI compliant and support TLS v1.2, and cannot be viewed by a third party.

Additionally, we support a number of security-focused features to help keep your data safe

  • Data encryption – All customer data is encrypted at rest including user email addresses, user passwords, API keys, including 3rd party keys stored by Apps.
  • Company-specific data is kept separate through logical separation at the data tier, based on application-level access permissions and roles.
  • Authentication – Luminello supports 2FA access via the authenticator app.

Engineering and Operational Practices

We follow the following best practices:

  • Immutable infrastructure – We don’t make changes to live code or running servers in production. Where applicable, we treat both our software and our infrastructure configuration as code.
  • Incident response – We are on-call to respond to any security or availability incidents.

Emily Tejani, M.D., Child Psychiatrist San Francisco Bay Area, CA

I also love Luminello! Just switched over from Practice Fusion. As my practice grew I found it difficult to work efficiently while using Practice Fusion. The screen always felt too busy for the needs of a psych private practitioner. I had to click and change screens too often and couldn’t customize as much as I would have liked. Customer service was unresponsive (my help desk questions often went unanswered). Their super-bill feature was cumbersome. Since switching to Luminello I have been much happier and able to finish my work more quickly. Customer service is incredibly responsive!

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Groups Pricing

THERAPIST LITE
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PRESCRIBE LITE
PRESCRIBE UNLIMITED
Pay Annually
(per month, per clinician)

$19

$39

$79

$119

Pay Monthly
(per month, per clinician)

$29

$49

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$149

AMA CPT® code annual use license

Prescriber Pricing

ERX ONLY PLAN
PRESCRIBER LITE
PRESCRIBER UNLIMITED
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(per month, per clinician)

$39

$79

$119

Pay Monthly
(per month, per clinician)

$49

$99

$149

Therapist Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$19

$39

Pay Monthly
(per month, per clinician)

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$29

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Monitor clinician & practice quality indicators

Measurement-based care

Practice management reports

Notes per month

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Additional premium-plan support options

Expand Your Practice with Telehealth

Expand Your Practice with Telehealth

E-prescribing

Custom chart importing

We offer additional help to make importing your data and charts faster and easier.

Insurance claim submissions

Easily submit insurance claims via our partner ApexEDI

Integrate credit card payments into your charts

Live customer support    Chart integration    Portal payments

Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.

credit card pricing

Contact us or Bluefin directly at 800-675-6573 ext:7802

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

Order labs electronically

Enhanced messaging

Enhanced patient/client portal

Patients/clients can:

Keep your practice in sync

Manages your tasks across your entire practice and every chart

Charts shortcuts

Save time. Let them book online.

Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.

Easy-to-use rating scales

Integrated assessment tools with just a few clicks.

Create custom questionnaires

Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.

Create custom note templates

Our form builder allows you to create your own unique note templates for your practice.

E-prescribing

Due to the highly regulated nature of e-prescribing, set up is a multi-step process that includes identity proofing, working with a “trusted assistant” and setting up a second device to give you one-time codes. But don’t worry, we’re here to get you through it…and we promise e-prescribing is a breeze once set-up is complete!