All Testimonials

August 2021

08/27/2021
Helpful and friendly, reassuring

CT

08/25/2021
Was very patient w/ me asking the same question several different ways till I was sure I fully understood the process. Great job Emmanuel!

WH

08/25/2021
Super quick!

SSD

08/25/2021
Very kind, polite and respectful. Much appreciated!

BL

08/24/2021
Prompt and very helpful! Thank you.

FS

08/23/2021
Thank you for the follow-up! It is so nice to know that my issue is not only taken seriously but it is being worked on! It is so important for me to feel heard and I appreciate Luminello for always listening and trying to make things right. I love yall!

JM

08/23/2021
Very timely. I appreciate it.

KK

08/21/2021
Your reply was very helpful, thank you!

SJ

08/20/2021
Genesis was highly knowledgeable, resourceful, efficient and unflappable. She adjusted to my changing requests: e-chat, screen share, phone. When I was having trouble finding the pharmacy that my patient was using, Genesis figured out where the problem was. Every time I hit a snag, she quickly identified what the problem was and was patient walking me through the solution. She did it all with a very nice tone. I told her she was fantastic!

JH

08/18/2021
Great customer service.

JM

08/16/2021
Ali was a big help as always!

R

08/13/2021
Fast to the point

TG

08/13/2021
Nicole is wonderful! Her energy is bright and beautiful. She answered all my questions and even showed me things I didn't know I needed to know! The follow-up was right on time as promised and I really appreciate that. I am super excited to join Luminello and my intro with Nicole let me know I made the right choice!

JM

08/09/2021
Diana Reyes has been consistent in communication and supportive when trying to navigate challenges prior to Luminello launching their group/clinic option. Very positive experience.

SR

08/06/2021
Nicole is fantastic... Can she come work for me?

JRM

08/06/2021
Nicole is the best! Thoughtful, bright and a wonderful communicator….! Very helpful

JRM

08/04/2021
Awesome! Very Helpful.

08/04/2021
She was very patient with me.

08/03/2021
Great job explaining, appreciated the gif

SS

July 2021

07/26/2021
I appreciate the detail, and the persistence with working with me, at my ability level. Thank you

J

07/26/2021
Prompt and very helpful!

LRM

07/24/2021
She could not have been more with-it, helpful, knowledgeable and kind. Thank you so much!! Much better software than imagined.

LL

07/23/2021
Great clear communication. Made sure she entirely understood the problem.

BLMAP

07/22/2021
Wow! Quick response time and clear answer. Wonderful.

RR

07/22/2021
Appreciate the quick response!

JHM

07/19/2021
Super nice - easy solution - great customer service. Thank you.

TTL

07/16/2021
Diana Reyes was very helpful.

MTM

07/16/2021
Fantastic!

BT

07/21/2021
The representative did answer our questions and helps us to fix the clinician's issue. Thank you!!

TH

07/10/2021
I appreciate all your team does. Thanks

ARM

07/10/2021
Thank you for getting back with me! I look forward to talking with you.

LSM

07/07/2021
Very timely responses, thanks Randres!

BB

07/07/2021
AMAZING Customer service & help! So patient and helpful, ended up saving me hours of busy work with their guidance and expertise. Deeply grateful!

KW

07/02/2021
This was a long chat and he was very helpful and patient. Thank you!

EH

June 2021

06/30/2021
Thank you for your thorough and prompt response.

KM

06/30/2021
Prompt response. helpful information is forwarded.

FS

06/25/2021
Nice and quick for a change!

RR

06/23/2021
Well explained and expectations met

BO

06/23/2021
Thanks so much for your time and expertise!

BL

06/22/2021
Thanks for the help, Quick simple and go me where we needed for tomorrows appointment.

KB

06/22/2021
Was really willing to assist with my question.

K

06/13/2021
These professionals are trying to help an older man get through the "thick of things" the best they can. Thank you lovely people. William Goldstein, patient of Dr. Ross Grumet of Atlanta

BG

06/11/2021
Thanks for reaching out & your patience with beginner mind questions!

HKG

06/08/2021
Thanks for being so responsive!

BL

06/08/2021
Helpful and polite.

JP

06/08/2021
I've spoken with him numerous times. Very nice young man!

MK

06/06/2021
Was given a quick response to my question. All the information I needed to know was clearly stated

BM

May 2021

05/30/2021
Gina went above and beyond to respond on a Sunday of a three day weekend. Your staff is terrific. Thank you!

CCAAP

05/27/2021
Awesome support so far!

BL

05/26/2021
Diania just continues to deliver helpful responses

LD

05/25/2021
Diana's presentation was clear and easy to understand. She answered questions thoroughly.

FS

05/24/2021
Diana Reyes is the best Responsive clear answers to questions !!

LD

05/23/2021
Gina is very professional, helpful, personable, and you can't beat her response time 🙂

AV

05/21/2021
Helpful: no muss no fuss!

LA

05/20/2021
Responsive quickly with answers to questions And information I need

LD

05/19/2021
Appreciate the followup and clear explanations Diana Reyes is exceptional at doing this look forward to working with her

LD

05/18/2021
Wonderful experience with Diana Answered all questions clearly Very personable and intuitive Pleasure to work with Gave me confidence to begin to use this program

LD

05/10/2021
Melissa has helped me several times with various issues and is always quick to respond and helpful. It is customer service like this that makes me and my doctor really appreciate the Luminello team.

KP

05/07/2021
Prompt and informative! Thank you!

KF

April 2021

04/30/2021
Quick response. Nice to get a live person. Thanks.

SC

04/29/2021
Thank you for the prompt reply!

DA

04/28/2021
Thank you for the prompt response!

CT

04/27/2021
GOOD GUY

RA

04/27/2021
Prompt, professional, and courteous.

ER

04/26/2021
Clear and timely response. Thanks!

MD

04/26/2021
Very helpful!

MD

04/26/2021
I look forward to hearing the follow up to this situation.

MR

04/23/2021
Great response time and helped out a lot!

SP

04/20/2021
Very responsive

AK

04/19/2021
Wonderful. Simple and clear.

RR

04/19/2021
I learned everything I need to know, including some things I didn't know I needed to know! Perfect!

JP

04/08/2021
Quick resolution to my question. Thanks!

SM

04/06/2021
Got a quick answer to my question.

RH

04/06/2021
Thanks for the quick, accurate response.

AC

04/06/2021
Very Helpful and able to understand complex questions. Understands best way to explain topics and ensures customer is satisfied.

DAC

04/01/2021
Very helpful and patient with me.

JG

March 2021

03/31/2021
Fast, professional, and resolved the issue immediately. Really appreciated the help!

JAB

03/26/2021
As always, thank you for great customer support.

WS

03/23/2021
i'm so glad you are offer groups!

A

03/23/2021
Very helpful. Calm and optimistic demeanor about solving problems, which is so important.

ST

03/23/2021
Super helpful and willing to answer all questions.

SM

03/19/2021
I love your professionalism 😊

JG

03/18/2021
Thank you for the prompt reply and direction. Much appreciated.

SC

03/17/2021
I always appreciate the quick follow up. Just knowing that someone is working on the issue is all I need, which is what you folks do.

WS

03/11/2021
Very helpful and professional. I have never had a bad experience with your amazing help desk team.

AG

03/05/2021
The technician was prompt and courteous.

EN

03/05/2021
Very prompt resolution of the problem

MS

03/03/2021
Great clarity in explaining

JC

03/03/2021
Melissa was super helpful and solved my problems appropriately

JC

03/02/2021
Still the BEST! Really knows his stuff!

AJS

February 2021

02/26/2021
Thanks. Looks good.

JJW

02/25/2021
Thanks for your help!!

C

02/25/2021
Always appreciate the quick responses from Luminello.

WS

02/24/2021
Quick targeted help, provided plan for resolution

MJ

02/22/2021
Quick, easy to understand answer

MJ

02/19/2021
She tolerated my cantankerous attitude and helped waylay my fears about the confusing Bluefin integration.

DR

02/19/2021
Great customer service! So helpful

KW

02/18/2021
Great help, very responsive

MJ

02/17/2021
Responsive, helpful 🙂

JJ

02/17/2021
Awesome support

JC

02/16/2021
Thank you Jennifer! This is very helpful!

AR

02/16/2021
Very helpful. So thankful for Luminello support.

KD

02/16/2021
Helpful and relevant

DM

02/16/2021
She responded quickly and went beyond to be helpful

LD

02/15/2021
Thank you, as always you’ve answered my questions. Colette

CP

02/12/2021
So appreciate the quick response

LZ

02/11/2021
Very fast and nice

K

02/09/2021
I really appreciate all of your help. This update came at a great time, so far things have been running smoothly today!

LS

02/08/2021
Quick and Effective!

JD

02/05/2021
Thanks for the pics and demos

CD

02/05/2021
Fast and efficient.

JJ

02/04/2021
She was excellent and answered all of my questions

JG

02/01/2021
The best!

CM

January 2021

01/29/2021
Very helpful and quick resolution of my issue!

SK

01/28/2021
Thank you so much for helping with all of this!!!

LS

01/28/2021
I appreciate the quick response and an anticipated updated timetable.

WS

01/28/2021
Ali helped answer and then clarify my questions. and appreciated the follow up! thank you!

ML

01/28/2021
You have been so very helpful! I am excited to see this solution work - I really appreciate your help through all of this!!

LS

01/27/2021
I really appreciate your prompt response and the fact that every one of my concerns was addressed. Thank you so much for your time and help!

KP

01/26/2021
Helpful, pleasant

TM

01/26/2021
Great as usual!!

CM

01/26/2021
Thank you so much, Ram. You are so very helpful and patient with me working through challenging issues. I will let you know in a few hours if things have improved.

LS

01/24/2021
Carlos was so helpful! After speaking with him I discovered there was an easy and affordable way to switch from my current EMR to Luminello. He patiently and thoroughly reviewed several of the key features of Luminello and it became clear this EMR stood out above the rest. During the call, Carlos showed superb professionalism with a customer friendly approach. Thanks Carlos!

NS

01/22/2021
Thanks, we have it working great. Jack Wilson DMD

J

01/21/2021
Very responsive to questions, quick answers, and friendly. Thank you.

CE

01/21/2021
Awesome. Huge help. Give him a raise !

CP

01/20/2021
Super nice and friendly and helpful!

CW

01/17/2021
Wow, fastest response ever!

JR

01/15/2021
Quick connection to a live person on chat.

SC

01/13/2021
Carlos was very efficient and helpful, made it very easy to proceed with eprescribing. Thanks!

MB

01/12/2021
Very quick response & answered all my questions!

MD

01/12/2021
Great service

JG

01/11/2021
He was great!- resolved issue quickly, nice

TM

01/11/2021
Diana was great! Explained in detail. Very friendly.

TB

01/09/2021
Very helpful and knowledgeable

YG

01/08/2021
Great response time and Laura was very helpful!

KP

01/06/2021
Diana is a great customer service representative. 10/10!

JM

01/06/2021
Quick, helpful and friendly!

RD

01/05/2021
Nice, helpful, and patient

AH

01/05/2021
She gave great and helpful information.

CB

December 2020

12/31/2020
Always helpful!

A

12/31/2020
Helpful and quick!

MS

12/31/2020
Very quick response!

WS

12/30/2020
She is helpful and patient as always.

KA

12/30/2020
Responsive, reasonable and helpful

DM

12/29/2020
Very prompt and helpful, very much appreciate your work

EJ

12/29/2020
Carlos was knowledgeable, professional, dedicated, and supportive! He made what could have been a very frustrating process for me not only educational but fun. Thank you so much for your patience, Carlos!!

IC

12/28/2020
Helpful and knowledgeable.

LJ

12/28/2020
Diana has been prompt and has answered all my questions. Excellent customer service.

CM

12/23/2020
Carlos was of great help. Very knowledgeable, courteous and most important patient as we went through the process. Thanks Carlos!

AR

12/23/2020
Very helpful and informative

RH

12/22/2020
She caught on immediately and volunteered to reach out to the patient to straighten out the problem. More than I expected. Many thanks!

MLZ

12/20/2020
Incredibly helpful

DM

12/18/2020
Very helpful, glad she was my support person today.

LR

12/18/2020
Final follow-up with Genesis and she has kept on top on my question from earlier today with exceptional diligence! Great support team!

RC

12/18/2020
Follow-up was incredibly helpful and Genesis went above and beyond by cross-checking external systems associated with Luminello which may be causing my error messages. Great experience with her support on hand!

RC

12/18/2020
Polite, concise and direct, friendly - support through Luminello has been excellent the very few times I have needed it!

RC

12/17/2020
Carlos, thank you for providing excellent help. I really appreciate it and look forward to many more successes!

LS

12/17/2020
Fantastic help!! And I am passing along Carlos' attention to this problem through to the end.

LS

12/17/2020
Thank you from Dr. Schwartz, Dr. Rousseau and Amy Crownover! Happy Holidays to you all and thank you for all of your help!

LS

12/17/2020
Thank you for your excellent help! I know this eRx process has been trying on your end as well and I can't tell you how great you've been!

LS

12/16/2020
Dear team of lumenello, thank you so much for your help and support today. I was very scared but it is great to know that I am so supported by the entire team. You guys are obviously a really great company and take your work very seriously which I truly appreciate. Customer for life!

JS

12/16/2020
Thank you all so very much for all your help with this!!!!!

PR

12/16/2020
You were very patient

HM

12/15/2020
Polite, helpful and friendly!

SB

12/15/2020
HUGE help!

JH

12/08/2020
Very nice session, answered all my questions.

JJ

12/03/2020
Carlos was super helpful in zooming and helping to finish the erx process. Very easy step by step instructions and very patient

CD

12/04/2020
Demo was great. all questions answered

JG

12/02/2020
She has been excellent.

KB

12/01/2020
Genesis is very friendly and patient. She was available and took the time to answer my questions and walk me through everything I needed to know. Thank you Genesis!

KA

November 2020

12/01/2020
Carlos was amazing today and assisted me in setting up e-scribing controlled substances. He was super helpful, very knowledgeable and professional throughout the entire process. Not only that, he made time to set everything up within a few hours of my emailed request. I have nothing but positive things to say about my experience with Carols 🙂

JNM

11/30/2020
She has been excellent.

RD

11/30/2020
Thank you very much!!!! I appreciate your help, on a weekend too! Marlene

MP

11/25/2020
Carlos is fantastic. Extremely knowledge and patient with me as I set my practice up in your tool. I feel encouraged working with you knowing there are people like Carlos on your team.

SS

11/28/2020
Carlos was super helpful, friendly, and professional, it was a pleasure to work with him!

SC

11/25/2020
Prompt response. Couldn't be better!

MJ

11/25/2020
Carlos was wonderful. He stayed late to help with a technical issue, and was so pleasant and helpful.

PK

11/23/2020
Thank you for calling the patient to help him get logged into Luminello!

YC

11/23/2020
I want to thank Carlos Concepcion for contacting me today and providing excellent service to get me on Luminello. I was not able to access Luminello prior to his call, after working with my provider on several occasions. It was frustrating. However, Carlos provided clear explanations and timely service to make it all work. Without Carlos, I'm not sure if I would have abandoned the service. But, with his help, I am now using Luminello. I am grateful for the help. Thanks Carlos!

CC

11/23/2020
Patient and very helpful! Funny too 🙂

MARGL

11/23/2020
Excellent! So helpful and efficient

ER

11/23/2020
Mr. Carlos was so helpful! He is so very intelligent! He is wonderful at his job!

GG

11/22/2020
Mr. Carlos was one of the best employees I have ever talked to! I would most definitely hire him, and be honored to have have him as an employee or manager! My fiance also thinks the same!

GG

11/19/2020
Carlos was patient but efficient and had me up and running in no time. He was knowledgeable and able to explain the process well. Your support team (including Ram Shetty) have gone out of their way to help me set up the system and I look forward to a great working relationship.

MJ

11/16/2020
Diana has been tremendously helpful!

KW

11/12/2020
Thanks! What an ordeal!

LT

11/11/2020
Very friendly and helpful and patient while we spoke on the phone.

PK

11/01/2020
Sarah Jose is always thoughtful, upbeat and helpful

DM

October 2020

10/27/2020
Awesome Customer Service!!!

MJ

10/26/2020
So helpful and clarified my challenges right away! I really appreciate all of your help!

LS

10/26/2020
Response time is excellent. Anwers were easy to understand.

CU

10/24/2020
Incredibly fast response from Genesis. I really appreciate it!!

LS

10/19/2020
Amazing customer service as always

KP

10/18/2020
Jennifer has been so helpful, I really appreciate all that she has done!!

LS

10/15/2020
I am blown away over Carlos' patience and assistance that he provide today. Not only did he promptly take the time to respond to my messages over my prescriptions not processing my first time using luminello, but he went above and beyond what any representative would do. He followed through with his promises on callbacks (which he did after work hours even), fixing the distressing issue, and he was courteous, professional, and made himself unforgettable to work with. Thank you Carlos!!

ABS

10/06/2020
This feature is great and the availability in real time is SO helpful and needed. Laura was professional and efficient and effective.

KE

10/06/2020
Way better than the horror I suffered with Icanotes!

H

10/03/2020
Ram is knowledgeable, friendly, and goes above and beyond. Thanks!

MLZ

10/02/2020
Ram is the best! Extremely helpful and knowledgeable and patient!

CP

September 2020

09/30/2020
It has been a wonderful experience for me thus far with the luminello team

BO

09/25/2020
Efficiently understood my concern and addressed politely and succinctly, very nice service for direct communication!

RC

09/23/2020
Thank you so much it was very simple and you guide me well. Thanks highly appreciated.

AG

09/18/2020
Carlos was kind and patient, willing to be flexible with scheduling, knowledgable, and helped me add my new phone's soft token, a process I was anticipating would take so long I'd have to take a break to re-dye my gray roots, and it actually took maybe 15 minutes tops. It would have been even shorter, but he's so personable, we talked and laughed as well. Carlos knows a ton, explains it well and patiently, and any future IT customers who get his help are lucky indeed! Thank You!!!

SO

09/14/2020
Wow! Okay, I will consider your offer very seriously. Thank you for the attention and service. With Gratitude, Diana

DL

09/09/2020
Ram has been exceptionally clear and helpful with instruction. He stands out along with Sarah Jose as unusually effective in assisting the learning of the programs. David May, M.D.

DM

August 2020

08/17/2020
Sarah, is very knowledgeable, and is excellent at providing top notch customer service. While you have a great support team, Sarah is exceptional. Her turnaround time in getting back to me after I've written her with a question or concern is quick. Our practice is taking on a new physician and we want everything to run seemlessly. Though some of my ideas may not be implemented immediately, she put me at ease by giving me a Plan B that will suffice in the interim. Most sincerely, Mona Rubin

MK

July 2020

07/31/2020
Diana was AWESOME! Even during a severe storm she took a lot of time to explain everything to me and to follow up. Really impressive service!

KR

07/31/2020
Sarah was very helpful and a pleasure to speak with today

LZ

07/30/2020
Outstanding support/customer service, would recommend!

JY

07/29/2020
So help full, worked me through start to finish. Very knowlegable.

JN

07/28/2020
Responsive, efficient friendly customer service, appreciate Elianny's great work.

JY

07/30/2020
Diana is an exceptionally talented and helpful technician.

JK

07/14/2020
I have connected with Ram S a few times now by chance for various support - he is ALWAYS incredibly knowledgeable and helpful. I highly recommend him.

JAB

07/30/2020
Diana is an exceptionally talented and helpful technician.

JK

June 2020

06/05/2020
Very helpful in a very timely way. Continued working until everything was accomplished. Thank you.

SM

06/14/2020
Super Quick and Responsive!!! Even on a Sunday!!! Thank you very much, Marlene

MP

06/12/2020
Customer service has been responsive and accommodating

JP

06/28/2020
CARLOS!! I felt you were with me every little step of the way!! Always responding to my emails. Checking in. And even working on Sunday! Thanks for all the time and work and help Carlos. I know i'm just getting started but I appreciate the hand-holding. THANK YOU!

ML

May 2020

05/20/2020
She did great! Prompt. I love the chat feature!

CM

05/09/2020
Very helpful and thorough, looking forward to a further lesson. David

DM

05/04/2020
I have spoken with RAM now a few times and it is like he is sitting next to me- so efficient and knowledegable and an asset to your Company. L. Morgan

LM

April 2020

04/27/2020
She was a great help and very pleasant to talk to. 🙂

A

04/07/2020
In these stressed times, it's so good to feel supported

A

March 2020

03/21/2020
was very responsive and patient as he helped me activate and get set up on my trial. What a great way to get started with Luminello!

LZ

January 2020

01/10/2020
Your customer service is excellent! Probably the best I have encountered in my whole professional career.

RG

December 2019

12/28/2019
I can tell she read my email because she responded directly to my question. It's reassuring to know my communications are being understood 🙂

DF

12/18/2019
Prompt and accurate, love the support at Luminello!

RGM

12/13/2019
Wonderful help - very fast and accurate. Nicely done.

JM

12/12/2019
Great customer support!

JR

12/12/2019
Thank You So Much for your help. This has been one of the best experiences I have had with customer service!

MM

12/05/2019
John was very helpful in accommodating my request. Great customer service with a Luminello rep. as always! Thanks!

ST

October 2019

10/15/2019
Wow - that was so easy!!! Thank you!

MW

10/16/2019
I appreciated the quick response. This is very nice to receive replays in a timely manner! Thanks again!

LT

September 2019

09/27/2019
Sarah, always great helping us with problems. Thank you!

AB

09/19/2019
Quick and efficient!

BM

August 2019

08/30/2019
Thank you! I would not have figured that out on my own. I appreciate your help!

KC

09/01/2019
Very helpful video. Thanks.

AM

09/01/2019
Your video was great. Visuals are the best way for me to learn. Besides, it made me laugh. Ram is very helpful. Thanks much.

AM

08/21/2019
I really appreciate your diligent follow up

MW

08/12/2019
It was perfect thank you for your help

AP

08/03/2019
Very satisfying

BK

July 2019

07/18/2019
So grateful for a simple and timely response! Do you have any idea how much time Nd concern you saved me?! Best, Abby Stuthers

AJS

07/05/2019
I want to say thank you for your prompt responses to my inquiries. You have been most helpful. Mona

MK

June 2019

06/28/2019
John has been responsive and thorough.

SSJ

06/19/2019
Thank you for your prompt attention to my ERx!

CH

06/13/2019
Very efficient and pleasant.

RF

06/11/2019
Very helpful and prompt.

CN

May 2019

05/24/2019
Made me feel as if they listened to my problem and wanted to fix it

JJ

05/23/2019
Your support team is awesome! Thank you!

PD

05/05/2019
Very Helpful, Courteous, and resolved the challenges without haste

CC

March 2019

03/27/2019
Thank you for responding so quickly and making these changes!

MW

03/26/2019
Quick, meaningful response.

SM

03/11/2019
Support is always courteous, prompt, and diligent. They continue to impress!

MM

February 2019

02/19/2019
Perfect and very quick response

AB

02/12/2019
Clear advice and it worked

JS

02/08/2019
Very prompt and concise

WS

02/04/2019
Speedy attention to requested info as always!

ST

02/04/2019
Speedy reply to question as always!

ST

January 2019

01/29/2019
Quick response late at night.

SM

01/21/2019
Thank you so much for helping me with these issues!

RM

01/17/2019
Succinct and to the point. Thank you,

SM

01/11/2019
Very helpful to have each step laid out.

SM

01/06/2019
Thanks for your help with this!

SM

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