November 2022
11/23/2022
Yanko was very helpful. He answered all my questions in a timely manner and was very polite and pleasant through our whole exchange. Very very happy with his customer service. He made getting my issue taken care of easy!
11/10/2022
Super fast, helpful, and friendly support. Haithem rocks!!!!!
11/03/2022
Khalil is always so helpful!! Very appreciative for his time!!
11/02/2022
Every support staff has been so helpful and for Abraham to reach out to the patient to help them, above and beyond. Thank you! Thank you!
11/29/2022
Allison was friendly, helpful, and knowledgeable. She talked me through the billing problem and then answered an additional question. 10/10. Keep up the great work!
11/22/2022
It was wonderful. The agent explained everything in great detail and it made it easy for me to understand what to do.Thank you very much.
11/11/2022
Absolutely wonderful. Everyone's great. Very helpful and very informative and very patient. I really appreciate all the help and advice and support
11/04/2022
My experience with your technical support time was really awesome. The technician was very knowledgeable about the system and what I needed.
October 2022
10/31/2022
Khalil was super responsive! Khalil answered all of my questions and asked for additional information to ensure they were addressed appropriately!
10/28/2022
You all are always so helpful and quick to reply. I really appreciate that!
10/24/2022
Thank you! You answered both of my questions! I appreciate how quickly you respond
10/19/2022
Great service and response along with resolving the issue I emailed about. Thank you to everyone!
10/19/2022
Flor is awesome! Always a big help!
10/17/2022
As always I am really really satisfied with the customer service Luminello provides! Flor was great
10/14/2022
He was very helpful, patient and knowledgeable. I greatly appreciated his help and ideas.
10/13/2022
Misael was VERY helpful! I had a lot of questions and he was very thorough in answering all of these, and even included multiple articles with step by step instructions. Thank you!
10/07/2022
Allison was most helpful and went to extra effort to be of help!
10/20/2022
Khalil was very attentive,supportive,knowledgeable and overall helpful. 10/10. Thanks
10/13/2022
It was excellent!!! She was knowledgeable, kind, efficient and resolved my issue in minutes. I appreciated her patience with me.
September 2022
09/28/2022
Very helpful! Explained things and looked into issues for me and answered all my questions.
09/28/2022
Very responsive, understanding, and efficient. thank you for a great experience
09/23/2022
Pablo is the most accomodating and most helpful Luminello Support person ever! This guy deserves a 5 star rating ⭐⭐⭐⭐⭐
09/15/2022
Resolved Problem and great follow up To be certain Thank you
09/15/2022
Fabulous! helpful, responsive, patient with me.
09/09/2022
Emmanuel was very helpful and friendly and put up with my bad jokes.
09/06/2022
Khalil was very helpful, he did a wonderful job in assisting me today!
09/05/2022
Amazing personal responsiveness
09/05/2022
Nina answered my question and provided helpful resources.
09/05/2022
Wonderful rapid and clear responses Thank you all
09/05/2022
Very professional and responded quickly.
09/04/2022
Thanks, Flor for promptly and precisely answering a question on a Sunday afternoon, no less. Grateful for your help!
August 2022
06/10/2022
I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂
09/02/2022
Flor, Thank you for being so gracious and helpful!
08/29/2022
Great efficient service!
08/29/2022
Khalil was SUPER helpful and friendly.
08/30/2022
Quick, Nice, Efficient
08/26/2022
Abraham was tremendously helpful, provided additional information and did so very quickly! Thank you!!
08/24/2022
Quick responses, pleasant, and very helpful!
08/25/2022
Fast and precise
08/21/2022
I am just so impressed with Luminello, the responsiveness of support, and how easy it is to get things done! Thank you!
08/19/2022
Thanks for your kind help over the past year. You are always patient and clear with your responses. RLR
08/19/2022
So Much Respectful and appreciating person Thank You Pablo P
08/12/2022
Allison was very responsive, professional, and solved my issue expertly.
08/11/2022
Great, very nice and friendly!
08/05/2022
Circling back again to close the loop with an update is really going above and beyond. Sincerely appreciate your consistent thoughtful help throughout this year!
08/01/2022
Thank you for the thorough and thoughtful responses!
08/04/2022
Great he was very patient with me
08/25/2022
Thank you. The training went well. It addressed the issues I was having understanding the software and using luminello.
08/24/2022
Emmanuel is wonderful and patient.
08/17/2022
Everything went great the lady I spoke to was really nice and she helped me out with what I need. So I am good thank you so much 😁
08/02/2022
I am very happy with the customer support. Special mention about Emmanuel who was responded to me even when I needed it even our phone session ended.
July 2022
07/06/2022
I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂
07/05/2022
Resolved problem quickly and efficiently
07/06/2022
Very helpful and thorough.
07/07/2022
Pablo is my favorite chat support! He is awesome!
07/07/2022
prompt, pleasant, helpful. thanks!
07/14/2022
P and Allison are my favorite chat supports! 🙂
07/13/2022
He was very patient and helpful; good use of tutorials.
07/12/2022
He was very patient and helpful; good use of tutorials.
07/11/2022
Answered question affectively and quickly.
07/14/2022
Great service, thank you!
07/17/2022
Prompt response and fixed my situation
07/19/2022
Very knowledgeable about Luminello, she was able to answer all of my questions in a clear and easy to follow way.
07/20/2022
Very helpful, thanks Pablo for your time
07/21/2022
Super helpful and responsive. Answered my question!
07/29/2022
Abraham was the most helpful He called me immediately and got me back in business very quickly!!! I am very grateful full to him. Chloe Konarski
07/29/2022
Thanks for the prompt reply!
07/28/2022
Appreciated your prompt response, recommendations, and follow up to ensure things were handled. Thank you, Jeri
07/14/2022
Customer support was great as usual.
07/09/2022
I did a screen share with Allison, she was great. She knew exactly how to guide me. I kept on getting an error message that was prohibiting me from doing this on my own and she was able to rectify the situation.
07/07/2022
The service was excellent!!! Allison is super prompt and thorough.
June 2022
06/29/2022
Quick, Clear, Offer for Follow-Up
06/28/2022
The help I've gotten has been fast, thorough, and very polite!
06/28/2022
Very kind, efficient, proactive and knowledgeable.
06/21/2022
Everyone has been helpful.
06/21/2022
Awesome and prompt real-time assistance. Thank you!
06/17/2022
I appreciate how support staff stick with a difficult problem until it is resolved.
06/13/2022
Thank you for the prompt reply that relieves my worries !
06/13/2022
Pablo is very knowledgeable and always provides me with plenty of time to fix my issues or answer my questions. Thank you
06/02/2022
Thank you so much for your help and quick response!!
06/01/2022
Very helpful and immediately resolved an issue for me! Thank you so much, Pablo!
06/07/2022
It was extremely helpful! Emanuel was so helpful and understood my problem and gave me suggestions. Z
06/17/2022
She was wonderful and very helpful. I felt listened to, understood, that she was technically very competent, and that she was going to work to resolve the issue. I have really enjoyed seeing Luminello mature - offering more services but also expanding the customer service experience so that I don't feel so helpless when something doesn't work quite right with the software. Whenever I am asked about EHRs I am easily able to strongly recommend Luminello.
May 2022
5/31/2022
She was very helpful, answered all my annoying questions. You should give her a huge raise!
5/26/2022
A fantastic response. Multiple solutions to exactly my problem.
5/23/2022
Quick solution to my problem.
5/23/2022
Very Good and usefull chat. Would like pablo to assist me everytime
5/23/2022
Quick responses, that helped me
5/18/2022
Was very helpful and patient.
5/16/2022
I noticed Gina B answers a LOT of my questions. Gina, along with every representative thus far, has always answered quickly, professionally, and accurately. Thank you!
5/12/2022
Awesome job 🙂
5/11/2022
Super helpful, prompt and courteous!
5/10/2022
Pablo was terrific!
5/5/2022
Always patient and helpful.
5/5/2022
She answered my questions in detailed personable manner.
5/4/2022
Very helpful....thank you!
5/9/2022
My customer service representative was terrific. He was very helpful.
5/15/2022
It was a great experience, especially after Allison realized my needs and came back with a guideline later on that day.
April 2022
4/28/2022
Straight to the point, courteous
4/27/2022
Supper response. that was really quick, I wasn't expected that you will back more than sooner 🙂
4/25/2022
Very responsive and helpful
4/18/2022
Juan is always helpful and thorough
4/18/2022
Thanks for the quick response!
4/13/2022
Thank you for all the information. very helpful
4/13/2022
I appreciate the detailed information.
4/11/2022
I had an obscure question and Gina did some research to quickly provide an answer!
4/7/2022
All questions answered efficiently and quickly. Great job! Thanks.
4/6/2022
Excellent. I continue to be impressed with the speed and follow-through of Luminello's customer support team.
4/6/2022
Nicole was very helpful and quick to respond!
4/5/2022
Quick and clear response
4/5/2022
Fast friendly helpful!
4/1/2022
The young man I spoke with was terrific! He was very patient and extremely knowledgeable!
4/4/2022
My support call was very helpful. All my questions were answered and issues resolved. Thank you!
4/5/2022
The customer support agent I spoke with was fantastic. She should get a raise:)
4/9/2022
The onboarding session went well and Jenny was very informative
4/10/2022
Wonderful
4/14/2022
Always helpful
4/22/2022
Pablo was wonderful yesterday.
4/23/2022
The customer support person (Allison, I believe) was great. Knowledgeable, friendly, professional. Was able to answer my questions quickly and thoroughly.
March 2022
3/29/2022
Helpful looking into my issue and forwarding it for further assistance.
3/28/2022
Very expert, very professional, very informative
3/25/2022
Went above and beyond
3/24/2022
Helpful,, thank you for your prompt assistance.
3/23/2022
Knowledgeable and helpful
3/23/2022
Very prompt response to my situation. Thank you so much.
3/26/2022
He was very supportive and understanding of our limited technical ability - patient, optimistic, and most important, successful. He assured us that we would succeed. He is an asset to your company.
3/22/2022
Excellent in every way. She answered my questions and was friendly and professional. I had a decision to make between two companies and will be going with Luminello because of her responses. I may be misspelling her name but I believe it was Nichole. She is superb.
3/17/2022
Helpful with explanations. Cool dude!
3/23/2022
Very helpful and answered all our questions and where she didn't have an answer or glitch found she was clear about the next steps. I love Luminello's support
3/14/2022
You were very helpful, Allison. Thanks so much!
3/17/2022
Thank you for your patience and help
3/11/2022
Thanks for the detailed written response! R
3/11/2022
She was very helpful!!!
3/9/2022
I appreciate having the chat feature.
3/7/2022
Was very helpful and was able to answer the majority of my questions and advised he would follow up
3/5/2022
I've never worked with such a responsive EHR team before! This team replies so quickly!!
3/9/2022
Thank you so much, Nicole! We are still taking our time to make a decision, but Luminello appears to be the best choice for us now! Thank you for your patience and wonderful explanation of Luminello. We'll be back in touch!
3/1/2022
Great customer service and support.
3/8/2022
It was incredible! Your team continues to be 10/10!
3/8/2022
Excellent support as usual!
3/31/2022
It was great, they were very helpful! Thanks .
February 2022
2/25/2022
Thanks for the information. It was very helpful!
2/22/2022
Amazing demo, so polite & answered all of my questions! I look forward to connecting more with the luminello team. thank you so much!
2/21/2022
Very helpful thank you!
2/17/2022
Responsive and patient. Thanks
2/17/2022
Very thorough and concise
2/15/2022
Great attitude. Very helpful
2/14/2022
Amazing Customer Service 10/10!!
2/12/2022
Thank you that solved my issue!
2/7/2022
Appreciate the rapid response to important question advice worked perfectly thank you !!
2/7/2022
Quick, easy, concise, helpful.
2/4/2022
Luminello customer support has been amazing.
2/3/2022
Jenny has been extremely responsive and prompt in her replies to my inquiry so far.
2/3/2022
This is very helpful! thank you
2/1/2022
Chat was great. Allison provided a clear plan of resolution.
2/2/2022
Support was very helpful yesterday. thank you.
2/4/2022
The staff member was extremely polite, professional, and helpful.
2/9/2022
It was awesome! Everyone has been very helpful.
January 2022
1/27/2022
Emmanuel is so kind and helpful and prompt and Smart! What a total rockstar!
1/26/2022
The staff member was extremely polite, professional, and helpful.
1/21/2022
Very fast response along with the right solution
1/19/2022
Exceptional!! super helpful
1/17/2022
Thank you - this is very helpful. I really appreciate getting a response the same day.
1/17/2022
All my questions were answered
1/13/2022
Quick response and answered my question exactly as I needed, thanks!
1/11/2022
Very helpful and resolved my problem!
1/10/2022
Very helpful support. thank you!
1/7/2022
Great help!!! Immediately responsive and answered several burning questions.
1/5/2022
Screenshare time was very useful . thank you!
1/5/2022
He is going above and beyond to help me with an 80 year old patient. Thank you Younes
1/2/2022
My onboarding session went very well and I have been extremely pleased with your customer support team! You all are very responsive, knowledgeable, and receptive to feedback and I feel very fortunate to have connected with your company!
1/5/2022
Customer support was helpful, curteous, and provided a quick workaround
1/6/2022
The screen share session was very helpful and saved me a lot of time and frustration. All my questions were answered in a professional and friendly manner and I was very pleased. thank you !
1/15/2022
I was very impressed with the knowledge and efficiency of the staff who helped me.
1/18/2022
Gina has been helpful, prompt, and encouraging!
1/27/2022
Luminello's Support staff are all very efficient . My screen sharing time with Salma Mahomed was very pleasant .Salma was very friendly and effective.
December 2021
12/29/2021
So far, it has been a superb response time
12/29/2021
Thanks for getting back to me so quickly!
12/27/2021
Excellent response -timely and very helpful. Thank you.
12/23/2021
Friendly and answered my question quickly
12/20/2021
Always helpful and clear Wonderful experience Navigating problems
12/17/2021
Thanks for your prompt and comprehensive response to my questions
12/08/2021
Very helpful, kind, and patient!
12/06/2021
Helpful and attentive to the issue.
12/06/2021
Very attentive and helpful!
12/02/2021
I appreciate the call to help resolve this issue
12/02/2021
Informative and prompt
12/01/2021
Thank you for the prompt assistance and showing me with a zoom meeting how to resolve the issue.
November 2021
11/30/2021
Jenny is always responsive and very helpful, concise and precise and courteous
11/24/2021
Great- friendly succinct and very knowledgeable
11/24/2021
Your entire staff is wonderful. Love all you guys and gals!
11/19/2021
Jenny was great, professional, concise, very clear and pleasant to talk to
11/17/2021
Great service.
11/15/2021
Thanks for your rapid response!
11/15/2021
Prompt response to the problem and regular communication.
11/13/2021
Nicole has been extremely patient and understanding with my myriad of questions. Nadine
11/11/2021
Working at night! Thanks!
11/09/2021
Thank you Cynthia! Your explanation was super helpful and I got my problem fixed.
11/09/2021
Excellent customer service nad knowledgebase. A pleasure to work with.
11/08/2021
Issue resolved quickly and easily.
11/08/2021
To the point, well communicated
11/05/2021
very quick and clear solution and way to prevent it in the future excellent help
11/04/2021
Thanks for the timely reply!
11/04/2021
Very helpful and responsive!
October 2021
10/26/2021
I always have the pleasure to speak to Allison she is awesome and very helpful.
10/23/2021
Thanks so much! Your prompt reply is encouraging me to go with Luminello.
10/21/2021
Great presentation, very informative
10/19/2021
I really appreciated that someone was available for support at ~7 pm. The support helped me achieve the task I needed to get done. The tech was prompt and clear. All good!
10/18/2021
Very informative demo; easy to ask questions and well developed answers to questions.
10/15/2021
Thank you you guys are great. It seems like a cool system. I use Dragon Naturally Speaking, can't wait to see if it works with it. Best, Damon
10/15/2021
Your responses are always great- prompt and accurate.
10/13/2021
Gina was great and provided the feedback I needed.
10/13/2021
Excellent help
10/13/2021
Excellent and quick
10/12/2021
Great follow up And responsiveness
10/02/2021
Overall great job!! I learned so much and my questions were welcomed. Never felt I was being pressured into buying. Great follow up after the call with all the documents we discussed.
September 2021
09/28/2021
Awesome service as always with Emmanuel
09/28/2021
Thank you for the quick and effective response.
09/28/2021
Got a quick answer to my question.
09/27/2021
Friendly, helpful, prompt, knowledgable!
09/23/2021
As usual...he knows his stuff!
09/16/2021
Quick, helpful, polite
09/15/2021
Quick, polite, and adaptable.
09/14/2021
It was so nice to get the confirmation that you had made contact with the patient! Thank-you.
09/14/2021
He is an exceptional customer service agent
09/13/2021
Quick speedy service!
09/13/2021
Great and patient service
09/10/2021
Younes responded to me with information about help he will provide for my patient struggling with user name and password issues. Thank you! Much appreciated!
09/09/2021
Rapid response and asking for more information
09/09/2021
Luminello is prompt and clear when assisting. I have never had a negative experience with Luminello support. Thank you!
09/08/2021
Works perfectly great response time
09/08/2021
Super helpful, appreciate the immediate access to support.
August 2021
08/27/2021
Helpful and friendly, reassuring
08/25/2021
Was very patient w/ me asking the same question several different ways till I was sure I fully understood the process. Great job Emmanuel!
08/25/2021
Super quick!
08/25/2021
Very kind, polite and respectful. Much appreciated!
08/24/2021
Prompt and very helpful! Thank you.
08/23/2021
Thank you for the follow-up! It is so nice to know that my issue is not only taken seriously but it is being worked on! It is so important for me to feel heard and I appreciate Luminello for always listening and trying to make things right. I love yall!
08/23/2021
Very timely. I appreciate it.
08/21/2021
Your reply was very helpful, thank you!
08/20/2021
Genesis was highly knowledgeable, resourceful, efficient and unflappable. She adjusted to my changing requests: e-chat, screen share, phone. When I was having trouble finding the pharmacy that my patient was using, Genesis figured out where the problem was. Every time I hit a snag, she quickly identified what the problem was and was patient walking me through the solution. She did it all with a very nice tone. I told her she was fantastic!
08/18/2021
Great customer service.
08/16/2021
Ali was a big help as always!
08/13/2021
Fast to the point
08/13/2021
Nicole is wonderful! Her energy is bright and beautiful. She answered all my questions and even showed me things I didn't know I needed to know! The follow-up was right on time as promised and I really appreciate that. I am super excited to join Luminello and my intro with Nicole let me know I made the right choice!
08/09/2021
Diana Reyes has been consistent in communication and supportive when trying to navigate challenges prior to Luminello launching their group/clinic option. Very positive experience.
08/06/2021
Nicole is fantastic... Can she come work for me?
08/06/2021
Nicole is the best! Thoughtful, bright and a wonderful communicator….! Very helpful
08/04/2021
Awesome! Very Helpful.
08/04/2021
She was very patient with me.
08/03/2021
Great job explaining, appreciated the gif
July 2021
07/26/2021
I appreciate the detail, and the persistence with working with me, at my ability level. Thank you
07/26/2021
Prompt and very helpful!
07/24/2021
She could not have been more with-it, helpful, knowledgeable and kind. Thank you so much!! Much better software than imagined.
07/23/2021
Great clear communication. Made sure she entirely understood the problem.
07/22/2021
Wow! Quick response time and clear answer. Wonderful.
07/22/2021
Appreciate the quick response!
07/19/2021
Super nice - easy solution - great customer service. Thank you.
07/16/2021
Diana Reyes was very helpful.
07/16/2021
Fantastic!
07/21/2021
The representative did answer our questions and helps us to fix the clinician's issue. Thank you!!
07/10/2021
I appreciate all your team does. Thanks
07/10/2021
Thank you for getting back with me! I look forward to talking with you.
07/07/2021
Very timely responses, thanks Randres!
07/07/2021
AMAZING Customer service & help! So patient and helpful, ended up saving me hours of busy work with their guidance and expertise. Deeply grateful!
07/02/2021
This was a long chat and he was very helpful and patient. Thank you!
June 2021
06/30/2021
Thank you for your thorough and prompt response.
06/30/2021
Prompt response. helpful information is forwarded.
06/25/2021
Nice and quick for a change!
06/23/2021
Well explained and expectations met
06/23/2021
Thanks so much for your time and expertise!
06/22/2021
Thanks for the help, Quick simple and go me where we needed for tomorrows appointment.
06/22/2021
Was really willing to assist with my question.
06/13/2021
These professionals are trying to help an older man get through the "thick of things" the best they can. Thank you lovely people. William Goldstein, patient of Dr. Ross Grumet of Atlanta
06/11/2021
Thanks for reaching out & your patience with beginner mind questions!
06/08/2021
Thanks for being so responsive!
06/08/2021
Helpful and polite.
06/08/2021
I've spoken with him numerous times. Very nice young man!
06/06/2021
Was given a quick response to my question. All the information I needed to know was clearly stated
May 2021
05/30/2021
Gina went above and beyond to respond on a Sunday of a three day weekend. Your staff is terrific. Thank you!
05/27/2021
Awesome support so far!
05/26/2021
Diania just continues to deliver helpful responses
05/25/2021
Diana's presentation was clear and easy to understand. She answered questions thoroughly.
05/24/2021
Diana Reyes is the best Responsive clear answers to questions !!
05/23/2021
Gina is very professional, helpful, personable, and you can't beat her response time 🙂
05/21/2021
Helpful: no muss no fuss!
05/20/2021
Responsive quickly with answers to questions And information I need
05/19/2021
Appreciate the followup and clear explanations Diana Reyes is exceptional at doing this look forward to working with her
05/18/2021
Wonderful experience with Diana Answered all questions clearly Very personable and intuitive Pleasure to work with Gave me confidence to begin to use this program
05/10/2021
Melissa has helped me several times with various issues and is always quick to respond and helpful. It is customer service like this that makes me and my doctor really appreciate the Luminello team.
05/07/2021
Prompt and informative! Thank you!
April 2021
04/30/2021
Quick response. Nice to get a live person. Thanks.
04/29/2021
Thank you for the prompt reply!
04/28/2021
Thank you for the prompt response!
04/27/2021
GOOD GUY
04/27/2021
Prompt, professional, and courteous.
04/26/2021
Clear and timely response. Thanks!
04/26/2021
Very helpful!
04/26/2021
I look forward to hearing the follow up to this situation.
04/23/2021
Great response time and helped out a lot!
04/20/2021
Very responsive
04/19/2021
Wonderful. Simple and clear.
04/19/2021
I learned everything I need to know, including some things I didn't know I needed to know! Perfect!
04/08/2021
Quick resolution to my question. Thanks!
04/06/2021
Got a quick answer to my question.
04/06/2021
Thanks for the quick, accurate response.
04/06/2021
Very Helpful and able to understand complex questions. Understands best way to explain topics and ensures customer is satisfied.
04/01/2021
Very helpful and patient with me.
March 2021
03/31/2021
Fast, professional, and resolved the issue immediately. Really appreciated the help!
03/26/2021
As always, thank you for great customer support.
03/23/2021
i'm so glad you are offer groups!
03/23/2021
Very helpful. Calm and optimistic demeanor about solving problems, which is so important.
03/23/2021
Super helpful and willing to answer all questions.
03/19/2021
I love your professionalism 😊
03/18/2021
Thank you for the prompt reply and direction. Much appreciated.
03/17/2021
I always appreciate the quick follow up. Just knowing that someone is working on the issue is all I need, which is what you folks do.
03/11/2021
Very helpful and professional. I have never had a bad experience with your amazing help desk team.
03/05/2021
The technician was prompt and courteous.
03/05/2021
Very prompt resolution of the problem
03/03/2021
Great clarity in explaining
03/03/2021
Melissa was super helpful and solved my problems appropriately
03/02/2021
Still the BEST! Really knows his stuff!
February 2021
02/26/2021
Thanks. Looks good.
02/25/2021
Thanks for your help!!
02/25/2021
Always appreciate the quick responses from Luminello.
02/24/2021
Quick targeted help, provided plan for resolution
02/22/2021
Quick, easy to understand answer
02/19/2021
She tolerated my cantankerous attitude and helped waylay my fears about the confusing Bluefin integration.
02/19/2021
Great customer service! So helpful
02/18/2021
Great help, very responsive
02/17/2021
Responsive, helpful 🙂
02/17/2021
Awesome support
02/16/2021
Thank you Jennifer! This is very helpful!
02/16/2021
Very helpful. So thankful for Luminello support.
02/16/2021
Helpful and relevant
02/16/2021
She responded quickly and went beyond to be helpful
02/15/2021
Thank you, as always you’ve answered my questions. Colette
02/12/2021
So appreciate the quick response
02/11/2021
Very fast and nice
02/09/2021
I really appreciate all of your help. This update came at a great time, so far things have been running smoothly today!
02/08/2021
Quick and Effective!
02/05/2021
Thanks for the pics and demos
02/05/2021
Fast and efficient.
02/04/2021
She was excellent and answered all of my questions
02/01/2021
The best!
January 2021
01/29/2021
Very helpful and quick resolution of my issue!
01/28/2021
Thank you so much for helping with all of this!!!
01/28/2021
I appreciate the quick response and an anticipated updated timetable.
01/28/2021
Ali helped answer and then clarify my questions. and appreciated the follow up! thank you!
01/28/2021
You have been so very helpful! I am excited to see this solution work - I really appreciate your help through all of this!!
01/27/2021
I really appreciate your prompt response and the fact that every one of my concerns was addressed. Thank you so much for your time and help!
01/26/2021
Helpful, pleasant
01/26/2021
Great as usual!!
01/26/2021
Thank you so much, Ram. You are so very helpful and patient with me working through challenging issues. I will let you know in a few hours if things have improved.
01/24/2021
Carlos was so helpful! After speaking with him I discovered there was an easy and affordable way to switch from my current EMR to Luminello. He patiently and thoroughly reviewed several of the key features of Luminello and it became clear this EMR stood out above the rest. During the call, Carlos showed superb professionalism with a customer friendly approach. Thanks Carlos!
01/22/2021
Thanks, we have it working great. Jack Wilson DMD
01/21/2021
Very responsive to questions, quick answers, and friendly. Thank you.
01/21/2021
Awesome. Huge help. Give him a raise !
01/20/2021
Super nice and friendly and helpful!
01/17/2021
Wow, fastest response ever!
01/15/2021
Quick connection to a live person on chat.
01/13/2021
Carlos was very efficient and helpful, made it very easy to proceed with eprescribing. Thanks!
01/12/2021
Very quick response & answered all my questions!
01/12/2021
Great service
01/11/2021
He was great!- resolved issue quickly, nice
01/11/2021
Diana was great! Explained in detail. Very friendly.
01/09/2021
Very helpful and knowledgeable
01/08/2021
Great response time and Laura was very helpful!
01/06/2021
Diana is a great customer service representative. 10/10!
01/06/2021
Quick, helpful and friendly!
01/05/2021
Nice, helpful, and patient
01/05/2021
She gave great and helpful information.
December 2020
12/31/2020
Always helpful!
12/31/2020
Helpful and quick!
12/31/2020
Very quick response!
12/30/2020
She is helpful and patient as always.
12/30/2020
Responsive, reasonable and helpful
12/29/2020
Very prompt and helpful, very much appreciate your work
12/29/2020
Carlos was knowledgeable, professional, dedicated, and supportive! He made what could have been a very frustrating process for me not only educational but fun. Thank you so much for your patience, Carlos!!
12/28/2020
Helpful and knowledgeable.
12/28/2020
Diana has been prompt and has answered all my questions. Excellent customer service.
12/23/2020
Carlos was of great help. Very knowledgeable, courteous and most important patient as we went through the process. Thanks Carlos!
12/23/2020
Very helpful and informative
12/22/2020
She caught on immediately and volunteered to reach out to the patient to straighten out the problem. More than I expected. Many thanks!
12/20/2020
Incredibly helpful
12/18/2020
Very helpful, glad she was my support person today.
12/18/2020
Final follow-up with Genesis and she has kept on top on my question from earlier today with exceptional diligence! Great support team!
12/18/2020
Follow-up was incredibly helpful and Genesis went above and beyond by cross-checking external systems associated with Luminello which may be causing my error messages. Great experience with her support on hand!
12/18/2020
Polite, concise and direct, friendly - support through Luminello has been excellent the very few times I have needed it!
12/17/2020
Carlos, thank you for providing excellent help. I really appreciate it and look forward to many more successes!
12/17/2020
Fantastic help!! And I am passing along Carlos' attention to this problem through to the end.
12/17/2020
Thank you from Dr. Schwartz, Dr. Rousseau and Amy Crownover! Happy Holidays to you all and thank you for all of your help!
12/17/2020
Thank you for your excellent help! I know this eRx process has been trying on your end as well and I can't tell you how great you've been!
12/16/2020
Dear team of lumenello, thank you so much for your help and support today. I was very scared but it is great to know that I am so supported by the entire team. You guys are obviously a really great company and take your work very seriously which I truly appreciate. Customer for life!
12/16/2020
Thank you all so very much for all your help with this!!!!!
12/16/2020
You were very patient
12/15/2020
Polite, helpful and friendly!
12/15/2020
HUGE help!
12/08/2020
Very nice session, answered all my questions.
12/03/2020
Carlos was super helpful in zooming and helping to finish the erx process. Very easy step by step instructions and very patient
12/04/2020
Demo was great. all questions answered
12/02/2020
She has been excellent.
12/01/2020
Genesis is very friendly and patient. She was available and took the time to answer my questions and walk me through everything I needed to know. Thank you Genesis!
November 2020
12/01/2020
Carlos was amazing today and assisted me in setting up e-scribing controlled substances. He was super helpful, very knowledgeable and professional throughout the entire process. Not only that, he made time to set everything up within a few hours of my emailed request. I have nothing but positive things to say about my experience with Carols 🙂
11/30/2020
She has been excellent.
11/30/2020
Thank you very much!!!! I appreciate your help, on a weekend too! Marlene
11/25/2020
Carlos is fantastic. Extremely knowledge and patient with me as I set my practice up in your tool. I feel encouraged working with you knowing there are people like Carlos on your team.
11/28/2020
Carlos was super helpful, friendly, and professional, it was a pleasure to work with him!
11/25/2020
Prompt response. Couldn't be better!
11/25/2020
Carlos was wonderful. He stayed late to help with a technical issue, and was so pleasant and helpful.
11/23/2020
Thank you for calling the patient to help him get logged into Luminello!
11/23/2020
I want to thank Carlos Concepcion for contacting me today and providing excellent service to get me on Luminello. I was not able to access Luminello prior to his call, after working with my provider on several occasions. It was frustrating. However, Carlos provided clear explanations and timely service to make it all work. Without Carlos, I'm not sure if I would have abandoned the service. But, with his help, I am now using Luminello. I am grateful for the help. Thanks Carlos!
11/23/2020
Patient and very helpful! Funny too 🙂
11/23/2020
Excellent! So helpful and efficient
11/23/2020
Mr. Carlos was so helpful! He is so very intelligent! He is wonderful at his job!
11/22/2020
Mr. Carlos was one of the best employees I have ever talked to! I would most definitely hire him, and be honored to have have him as an employee or manager! My fiance also thinks the same!
11/19/2020
Carlos was patient but efficient and had me up and running in no time. He was knowledgeable and able to explain the process well. Your support team (including Ram Shetty) have gone out of their way to help me set up the system and I look forward to a great working relationship.
11/16/2020
Diana has been tremendously helpful!
11/12/2020
Thanks! What an ordeal!
11/11/2020
Very friendly and helpful and patient while we spoke on the phone.
11/01/2020
Sarah Jose is always thoughtful, upbeat and helpful
October 2020
10/27/2020
Awesome Customer Service!!!
10/26/2020
So helpful and clarified my challenges right away! I really appreciate all of your help!
10/26/2020
Response time is excellent. Anwers were easy to understand.
10/24/2020
Incredibly fast response from Genesis. I really appreciate it!!
10/19/2020
Amazing customer service as always
10/18/2020
Jennifer has been so helpful, I really appreciate all that she has done!!
10/15/2020
I am blown away over Carlos' patience and assistance that he provide today. Not only did he promptly take the time to respond to my messages over my prescriptions not processing my first time using luminello, but he went above and beyond what any representative would do. He followed through with his promises on callbacks (which he did after work hours even), fixing the distressing issue, and he was courteous, professional, and made himself unforgettable to work with. Thank you Carlos!!
10/06/2020
This feature is great and the availability in real time is SO helpful and needed. Laura was professional and efficient and effective.
10/06/2020
Way better than the horror I suffered with Icanotes!
10/03/2020
Ram is knowledgeable, friendly, and goes above and beyond. Thanks!
10/02/2020
Ram is the best! Extremely helpful and knowledgeable and patient!
September 2020
09/30/2020
It has been a wonderful experience for me thus far with the luminello team
09/25/2020
Efficiently understood my concern and addressed politely and succinctly, very nice service for direct communication!
09/23/2020
Thank you so much it was very simple and you guide me well. Thanks highly appreciated.
09/18/2020
Carlos was kind and patient, willing to be flexible with scheduling, knowledgable, and helped me add my new phone's soft token, a process I was anticipating would take so long I'd have to take a break to re-dye my gray roots, and it actually took maybe 15 minutes tops. It would have been even shorter, but he's so personable, we talked and laughed as well. Carlos knows a ton, explains it well and patiently, and any future IT customers who get his help are lucky indeed! Thank You!!!
09/14/2020
Wow! Okay, I will consider your offer very seriously. Thank you for the attention and service. With Gratitude, Diana
09/09/2020
Ram has been exceptionally clear and helpful with instruction. He stands out along with Sarah Jose as unusually effective in assisting the learning of the programs. David May, M.D.
August 2020
08/17/2020
Sarah, is very knowledgeable, and is excellent at providing top notch customer service. While you have a great support team, Sarah is exceptional. Her turnaround time in getting back to me after I've written her with a question or concern is quick. Our practice is taking on a new physician and we want everything to run seemlessly. Though some of my ideas may not be implemented immediately, she put me at ease by giving me a Plan B that will suffice in the interim. Most sincerely, Mona Rubin
July 2020
07/31/2020
Diana was AWESOME! Even during a severe storm she took a lot of time to explain everything to me and to follow up. Really impressive service!
07/31/2020
Sarah was very helpful and a pleasure to speak with today
07/30/2020
Outstanding support/customer service, would recommend!
07/29/2020
So help full, worked me through start to finish. Very knowlegable.
07/28/2020
Responsive, efficient friendly customer service, appreciate Elianny's great work.
07/30/2020
Diana is an exceptionally talented and helpful technician.
07/14/2020
I have connected with Ram S a few times now by chance for various support - he is ALWAYS incredibly knowledgeable and helpful. I highly recommend him.
07/30/2020
Diana is an exceptionally talented and helpful technician.
June 2020
06/05/2020
Very helpful in a very timely way. Continued working until everything was accomplished. Thank you.
06/14/2020
Super Quick and Responsive!!! Even on a Sunday!!! Thank you very much, Marlene
06/12/2020
Customer service has been responsive and accommodating
06/28/2020
CARLOS!! I felt you were with me every little step of the way!! Always responding to my emails. Checking in. And even working on Sunday! Thanks for all the time and work and help Carlos. I know i'm just getting started but I appreciate the hand-holding. THANK YOU!
May 2020
05/20/2020
She did great! Prompt. I love the chat feature!
05/09/2020
Very helpful and thorough, looking forward to a further lesson. David
05/04/2020
I have spoken with RAM now a few times and it is like he is sitting next to me- so efficient and knowledegable and an asset to your Company. L. Morgan
April 2020
04/27/2020
She was a great help and very pleasant to talk to. 🙂
04/07/2020
In these stressed times, it's so good to feel supported
March 2020
03/21/2020
was very responsive and patient as he helped me activate and get set up on my trial. What a great way to get started with Luminello!
January 2020
01/10/2020
Your customer service is excellent! Probably the best I have encountered in my whole professional career.
December 2019
12/28/2019
I can tell she read my email because she responded directly to my question. It's reassuring to know my communications are being understood 🙂
12/18/2019
Prompt and accurate, love the support at Luminello!
12/13/2019
Wonderful help - very fast and accurate. Nicely done.
12/12/2019
Great customer support!
12/12/2019
Thank You So Much for your help. This has been one of the best experiences I have had with customer service!
12/05/2019
John was very helpful in accommodating my request. Great customer service with a Luminello rep. as always! Thanks!
October 2019
10/15/2019
Wow - that was so easy!!! Thank you!
10/16/2019
I appreciated the quick response. This is very nice to receive replays in a timely manner! Thanks again!
September 2019
09/27/2019
Sarah, always great helping us with problems. Thank you!
09/19/2019
Quick and efficient!
August 2019
08/30/2019
Thank you! I would not have figured that out on my own. I appreciate your help!
09/01/2019
Very helpful video. Thanks.
09/01/2019
Your video was great. Visuals are the best way for me to learn. Besides, it made me laugh. Ram is very helpful. Thanks much.
08/21/2019
I really appreciate your diligent follow up
08/12/2019
It was perfect thank you for your help
08/03/2019
Very satisfying
July 2019
07/18/2019
So grateful for a simple and timely response! Do you have any idea how much time Nd concern you saved me?! Best, Abby Stuthers
07/05/2019
I want to say thank you for your prompt responses to my inquiries. You have been most helpful. Mona
June 2019
06/28/2019
John has been responsive and thorough.
06/19/2019
Thank you for your prompt attention to my ERx!
06/13/2019
Very efficient and pleasant.
06/11/2019
Very helpful and prompt.
May 2019
05/24/2019
Made me feel as if they listened to my problem and wanted to fix it
05/23/2019
Your support team is awesome! Thank you!
05/05/2019
Very Helpful, Courteous, and resolved the challenges without haste
March 2019
03/27/2019
Thank you for responding so quickly and making these changes!
03/26/2019
Quick, meaningful response.
03/11/2019
Support is always courteous, prompt, and diligent. They continue to impress!
February 2019
02/19/2019
Perfect and very quick response
02/12/2019
Clear advice and it worked
02/08/2019
Very prompt and concise
02/04/2019
Speedy attention to requested info as always!
02/04/2019
Speedy reply to question as always!
January 2019
01/29/2019
Quick response late at night.
01/21/2019
Thank you so much for helping me with these issues!
01/17/2019
Succinct and to the point. Thank you,
01/11/2019
Very helpful to have each step laid out.
01/06/2019
Thanks for your help with this!
