Read what your fellow therapists, psychiatrists, psychologists, nurse pracitioners, counselors, office managers and more say about their experience using Luminello.
Dreama S, Psychiatric-Mental Health Nurse Practitioner, Waldorf, MD
Your app is everything I need all in one. The customer service is great. The software is great and works smoothly. I know going forward that it will definitely be a game changer for my practice. I like it so much that I already started to refer your app to my colleagues.
Kristen M, Psychiatric-Mental Health Nurse Practitioner, Baldwinsville, NY
Customer service has been fabulous – especially compared to my last EMR. Weekend hours, quick email or chat response, ability to have 10 min zoom call for help, friendliness of staff are outstanding. Price compared to my last service is half the price for a better product. This program is simple, user friendly and easy for both staff and patients to use.
Kent Grelling, Ph.D., Psychologist Grelling Psychology Associates Orinda, CA
We have been using Luminello in our practice and could not be happier. The system is easy to learn, the team at Luminello are incredibly responsive to feedback, and the product itself keeps getting better and better. I could not recommend it more highly!
Natalie Gluck, M.D. Psychiatrist, New York, NY
Prior to setting up a private practice, I did a lot of research into different EHR systems. I ultimately chose Luminello because of it’s simple, elegant design, and because I believe it is the only EMR that was created by a psychiatrist. I have been thrilled with my choice. I now recommend Luminello to all of my colleagues.
John Hensala, M.D., Psychiatrist, San Francisco, CA
The credit card feature works great, and I think it will totally change the way I bill and collect payments from patients. What a nice, time-saving system!
Emily Mazza, Owner, Mazza Virtual Assistants Ewa Beach, HI
As a virtual assistant specializing in the mental health industry, I have worked with many EMR/EHR systems. Luminello is really intuitive, easy to use, and efficient for all the features it has. I would highly recommend it for those that have not used an EMR system before or are looking for an easier solution.
Kari Kagan, Psy.D., Psychologist San Francisco, CA
I am really enjoying it! Everything I need is integrated into one easy-to-use system. It’s awesome!
Sarah O’Neil, M.D., Psychiatrist, Newton, MA
This is the first out of many EMRs I’ve tried that is intuitive to use and has the features I need without the unwieldly bulk that I don’t. I love using Luminello.
Samantha R., Mental Health Practice Manager, East Islip, NY
Luminello has streamlined nearly every aspect of our psychiatry practice. It is intuitive, comprehensive, and the customer service can’t be beat!
Lucy Flynn, M.D., Psychiatrist Greenwich, CT
My life got way easier!!! Thanks, and am recommending your EMR to everyone. Really like it.
When I began using Luminello, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I’ve used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house
Xenia Borue, M.D., Ph.D., Child Psychiatrist Pittsburgh, PA
For me, Luminello really stands out amongst a sea of complex, non-intuitive, and tedious EHRs. It’s streamlined and truly simple. I’ve spent countless hours of my life in training for the various EMRs I’ve had to use over the years. Every time though, I still had to stumble through and ask colleagues for help to start effectively using the systems. With Luminello, I barely even had to glance at the instructional videos. That’s how intuitive and user-friendly it is.
John Hensala, M.D., Psychiatrist San Francisco, CA
Luminello makes medical records, scheduling, and billing a smooth, integrated experience. It’s been invaluable in helping me manage my practice. It’s intuitive and fits my needs as a psychiatrist well.
John J. DiLallo, M.D., Child Psychiatrist New York, NY
For a long time my child psychiatrist colleagues and I deliberated about which EHR program to try for our private practices. I gave Luminello a try after finding out that it is designed by and for psychiatrists. I am quite happy with my decision– the record entry modes are great for my needs, the e-prescribing function has been seamless and efficient, the statement/ receipt generator saves me time, and the secure communication portal solves my HIPAA concerns. Best of all is the attitude of the founder, who seems very responsive to user feedback and keen on making the most useful system out there for people like me.
Leslie Marino, M.D., Psychiatrist New York, NY
I must say my experience with the customer service is a breath of fresh air. I was using practice fusion which was a nightmare! Decided to take a chance and switch to Luminello. I’m glad I did!
Dan Barrett, D.O., Child, Adolescent, and Adult Psychiatrist Lafayette, CA
Having tried several EHR solutions I am delighted with Luminello’s ease of use. It is very clearly designed by a mental health provider for mental health providers. The customer service is exceptionally responsive. The team makes me feel like they care about solving problems I encounter. Even better, they fix it very quickly.
Emily Tejani, M.D., Child Psychiatrist San Francisco Bay Area, CA
I also love Luminello! Just switched over from Practice Fusion. As my practice grew I found it difficult to work efficiently while using Practice Fusion. The screen always felt too busy for the needs of a psych private practitioner. I had to click and change screens too often and couldn’t customize as much as I would have liked. Customer service was unresponsive (my help desk questions often went unanswered). Their super-bill feature was cumbersome. Since switching to Luminello I have been much happier and able to finish my work more quickly. Customer service is incredibly responsive!
Andrea Pliakas, M.D., Psychiatrist Boston, MA
I’ve told a few colleagues about your wonderful service!
H.M., Child, Adolescent and Adult Psychiatrist Oakland, CA
Wow….so user friendly. I’m so glad I took the leap.
10/06/2023
Diana did an amazing job on the demo and follow up... Even while being under the weather!!
10/06/2023
I continue to be very pleased at the quick responses to my questions! It is a relief to know assistance is available and timely!
10/12/2023
Yanko was very efficient and polite. I had three requests and he handled each of them very professionally and kindly!
10/13/2023
Abraham was very responsive and took care of my issue rather quickly. Very attentive.
10/14/2023
"Amazing! This was the best customer service ever. I asked 25 questions about your platform - some of them intricate, and honestly I didn't expect Luminello would be able to do many of the features I requested. I have been using dedicated, specialty software for billing, calendaring, and writing prescriptions, and the programs I use are so feature-rich I didn't think an EHR designed to be ""easy to use"" (my programs are somewhat obtuse) would match them. The customer service rep was able to answer every question, and was able to tell me with confidence that Luminello does all but one of my asks (wanting columins in my notes designs). I was so excited."
09/15/2023
I received the exact information I needed in a timely fashion.
09/06/2023
Nicole is always awesome and very helpful. She has always been able to answer my questions or send me to someone who can.
09/26/2023
A very prompt response and willingness to respond to my request.
08/29/2023
It was a pleasure meeting you today Amanda. I learned a lot about Luminello from you. I appreciate the step by step explanation about how Luminello works and the accompanying information you emailed to me. Appreciate greatly. Chinasa
08/22/2023
Salma was very helpful, and had a very positive demeanor. Thank you.
08/18/2023
She was patient and great at explaining everything thoroughly!
08/17/2023
Yanko was exceptional in supporting my clinical work - in fact, EVERY SINGLE ENCOUNTER I've had with the Luminello help staff has been exceptional. I was skeptical at first that this kind of help would really help and was put off by the feeling "I need help NOW" of not understanding something but now that I know I can trust the system, schedule a help time for the next day and get expert, real-time answers - I am feeling so positively about my luminello experience - I hope this doesn't change!
08/16/2023
Pablo provided definitive and useful answers and ways to resolve the issues. Thank you!
07/25/2023
This company has great customer service
07/20/2023
Nicole was fast and helpful. I always appreciate working with her.
07/11/2023
Jean was thorough in her request. She gave easy to follow instructions that I had no difficulty executing. She followed up and clarified the next step was irreversible. I felt confident Jean was providing great concern for the patient as well as for me as the provider in understanding the significance of the process she was requesting of me. Thank you Jean for your complete support.
07/05/2023
Nicole was great at getting me the information I needed (that patients weren't opting into receive SMS) and sent an article I can share with patients, saving me the time of finding it. A great experience.
06/16/2023
Very quick reply from Salma (within 30 minutes!). Her direction was clear and enabled me to solve the problem. So grateful for Luminello support!
06/09/2023
Jenny was very good to answer all my questions. She is knowledgeable of the product she was presenting.
06/01/2023
Thank you so much!! Emmanuel Mesa, you were incredibly quick to respond and this was very helpful!
06/19/2023
Found a helpful, creative, effective solution!
06/21/2023
Not only was my question answered, the explanation was clear and the directions easy to follow. I appreciate the help.
06/20/2023
Resolved problem quickly and communicated results with skill. Thanks
06/29/2023
As always your team is wonderful. Pablo is so patient and understanding. He never gets angry and he never gives up to solve the problem. It is a pleasure to work with all of you. Thank you so much for your support.
06/26/2023
Customer support this past Friday was great! He was patient and walked me through everything he felt could be the issue.
06/15/2023
It is always a pleasure to work with your support team. Everyone is very helpful, knowledgeable and patient. I truly appreciate all you do to help me run the office more efficiently.
06/02/2023
The consultation was excellent and very informative.
05/31/2023
Gina is consistently thorough and helpful in her responses.
05/18/2023
Emmanuel has spent a significant amount of time making sure I understand everything there is to know about building forms on Luminello. He never says something I need can't be done, instead he helps me understand the bigger picture and figure out a way to get to the end result I need. His responses are always incredibly fast. I believe one of the reasons I have been so happy with luminello has been working with him and the others I've interacted with in support. I truly appreciate the support
05/18/2023
The support was great. I requested a call back and received one fairly promptly, was able to come up with a plan to resolve the issue quickly and not take any time away from patient care.
05/04/2023
Nicole Nova did a great job guiding me! Thank you so much!
05/04/2023
Your customer service has been absolutely superb and reinforces why I chose Luminello as my EHR!
05/04/2023
Katsu was very helpful and did a great job answering my questioins!
05/19/2023
Excellent service and responsiveness! I appreciate having you available.
05/19/2023
Your customer service is 100% the best I have ever had with any EMR. Every interaction has been fabulous.
05/08/2023
Your support team is wonderful. Pablo spent extra time with me and was so very patient and understanding. I so appreciate his kindness and his knowledge.
05/09/2023
The Team has been INCREDIBLE. You have all made this incredibly stressful situation so much better through your patience, attention, support, and hard work to demerge my practice. I am incredibly grateful to each of you who has helped me. I know this has been a BIG project, and I am so thankful for how you have fast-tracked this process to make it as smooth as possible. Thank you so much. I wish I could send you all lunch, but definitely will continue to highly recommend Luminello to every person looking for an EHR that I meet.
04/15/2023
You are fabulous. Customer service is already so much better than Valant.
04/14/2023
Emmanuel is one of the most helpful customer service support people I have ever emailed with in my entire life. Top notch customer service.
04/21/2023
Your customer service is 100% the best I have ever had with any EMR. Every interaction has been fabulous.
04/12/2023
Great service! So helpful and went the extra mile!
04/08/2023
It was great !!!! Thanks for your help and support. With your help I was able to resolve the issue.
04/21/2023
It was super helpful, thanks for asking. Next time I'm struggling with tech issues, I'll probably schedule a session like that again. It was much more efficient than attempting to troubleshoot on my own or by email. Thanks again for your expert help.
04/21/2023
Customer support is always spot on. Quick and helpful.
03/29/2023
Hi, Abraham was very helpful and patient. We had a wonderful experience. All of our questions were answered.
03/29/2023
As a new user to this EMR (which is feature full) I strongly appreciate the help delivered in a timely manner as I begin my practice. Thanks!
03/28/2023
Yanks was most helpful agent I had so far. He took me through each step one by one in a very calm and professional way to help me with everything! He really was helpful . I’m very pleased with his help .
03/15/2023
She was GREAT!!! She is the first IT person (not at Luminello) who has ever been so, patient, polite, and knowledgeable. Kudos for Nicole!!!
03/20/2023
Excellent experience with my demo, preparing to watch the video recording sent to me now before testing it out. Many thanks and much appreciated!
02/23/2023
Very helpful. Quick to resolve my issue. Happy with my customer service response today. Thank you Abraham!
02/18/2023
I love that the response was quick and fast, almost immediately
02/15/2023
Abraham provides exceptional service!
02/13/2023
Excellent service! Very fast reply in an urgent situation. Thank you so much Leslie!
02/01/2023
It was great! So great I have requested to use Iris for my onboarding when the time comes. Thank you again!
01/31/2023
Khalil is always so helpful!! Very grateful whenever he is available to assist
01/25/2023
Diana provided me with every answer to any questions I had in a fun, respectful, and educational way. I am so excited to see what else Luminello can do, and I appreciate how easy this process has been so far. Diana conducted the absolute best software demonstration I have ever attended! Thank you, Diana!
01/19/2023
The trainer was accommodating with all my questions, and she made the training easy to follow.
01/18/2023
Really helpful meeting. Rueben was responsive on answering our questions and explaining the features of the website
01/18/2023
Very quick response explained clearly and was very helpful anticipating what else I might need help with
01/17/2023
I commend Yanko for assisting me with all my queries and answering quickly. Thank you
01/10/2023
It was great! Teressa solved my problem in a short time. I greatly appreciate it.
01/06/2023
The technician that helped me was super helpful and I really appreciate her troubleshooting with me to get my issues resolved.
12/12/2022
Great service. Very patient with me. Was sincerely trying to find solutions for me. Thanks a lot Leslie!
12/10/2022
Allison is very thorough and clear, it is really appreciated.
12/07/2022
Love Khalil! He's very on top of his game
12/06/2022
Always courteous and knowledgeable. Khalil has answered my questions on multiple occasions and he has always been patient and very helpful. Thanks!
12/02/2022
It was wonderful! You guys consistently have such kind and helpful customer service! Thank you!
12/25/2022
Thank you. It was great. We accomplished everything we needed to.
12/29/2022
My assistance from Abraham was helpful and allowed me to move forward within minutes. It was appreciated!
11/23/2022
Yanko was very helpful. He answered all my questions in a timely manner and was very polite and pleasant through our whole exchange. Very very happy with his customer service. He made getting my issue taken care of easy!
11/10/2022
Super fast, helpful, and friendly support. Haithem rocks!!!!!
11/03/2022
Khalil is always so helpful!! Very appreciative for his time!!
11/02/2022
Every support staff has been so helpful and for Abraham to reach out to the patient to help them, above and beyond. Thank you! Thank you!
11/29/2022
Allison was friendly, helpful, and knowledgeable. She talked me through the billing problem and then answered an additional question. 10/10. Keep up the great work!
11/22/2022
It was wonderful. The agent explained everything in great detail and it made it easy for me to understand what to do.Thank you very much.
11/11/2022
Absolutely wonderful. Everyone's great. Very helpful and very informative and very patient. I really appreciate all the help and advice and support
11/04/2022
My experience with your technical support time was really awesome. The technician was very knowledgeable about the system and what I needed.
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$19
$39
$79
$119
$29
$49
$99
$149
$39
$79
$119
$49
$99
$149
$0
$19
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Select the number of licenses for your team from each plan to see the subscription cost.
We offer additional help to make importing your data and charts faster and easier.
Easily submit insurance claims via our partner ApexEDI
Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.
Contact us or Bluefin directly at 800-675-6573 ext:7802
Hire us to create custom questionnaires and templates for you.
Patients/clients can:
Manages your tasks across your entire practice and every chart
Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.
Integrated assessment tools with just a few clicks.
Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.
Our form builder allows you to create your own unique note templates for your practice.
