Reviews & Testimonials

Luminello Reviews from Our Users

Read what your fellow therapists, psychiatrists, psychologists, nurse pracitioners, counselors, office managers and more say about their experience using Luminello.

Natalie Gluck, M.D. Psychiatrist, New York, NY

Prior to setting up a private practice, I did a lot of research into different EHR systems. I ultimately chose Luminello because of it’s simple, elegant design, and because I believe it is the only EMR that was created by a psychiatrist. I have been thrilled with my choice. I now recommend Luminello to all of my colleagues.

Emily Mazza, Owner, Mazza Virtual Assistants Ewa Beach, HI

As a virtual assistant specializing in the mental health industry, I have worked with many EMR/EHR systems. Luminello is really intuitive, easy to use, and efficient for all the features it has. I would highly recommend it for those that have not used an EMR system before or are looking for an easier solution.

Sarah R., Psychotherapist

When I began using Luminello, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I’ve used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house

Xenia Borue, M.D., Ph.D., Child Psychiatrist Pittsburgh, PA

For me, Luminello really stands out amongst a sea of complex, non-intuitive, and tedious EHRs. It’s streamlined and truly simple. I’ve spent countless hours of my life in training for the various EMRs I’ve had to use over the years. Every time though, I still had to stumble through and ask colleagues for help to start effectively using the systems. With Luminello, I barely even had to glance at the instructional videos. That’s how intuitive and user-friendly it is.

John J. DiLallo, M.D., Child Psychiatrist New York, NY

For a long time my child psychiatrist colleagues and I deliberated about which EHR program to try for our private practices. I gave Luminello a try after finding out that it is designed by and for psychiatrists. I am quite happy with my decision– the record entry modes are great for my needs, the e-prescribing function has been seamless and efficient, the statement/ receipt generator saves me time, and the secure communication portal solves my HIPAA concerns. Best of all is the attitude of the founder, who seems very responsive to user feedback and keen on making the most useful system out there for people like me.

Leslie Marino, M.D., Psychiatrist New York, NY

I must say my experience with the customer service is a breath of fresh air. I was using practice fusion which was a nightmare! Decided to take a chance and switch to Luminello. I’m glad I did!

Dan Barrett, D.O., Child, Adolescent, and Adult Psychiatrist Lafayette, CA

Having tried several EHR solutions I am delighted with Luminello’s ease of use. It is very clearly designed by a mental health provider for mental health providers. The customer service is exceptionally responsive. The team makes me feel like they care about solving problems I encounter. Even better, they fix it very quickly.

Emily Tejani, M.D., Child Psychiatrist San Francisco Bay Area, CA

I also love Luminello! Just switched over from Practice Fusion. As my practice grew I found it difficult to work efficiently while using Practice Fusion. The screen always felt too busy for the needs of a psych private practitioner. I had to click and change screens too often and couldn’t customize as much as I would have liked. Customer service was unresponsive (my help desk questions often went unanswered). Their super-bill feature was cumbersome. Since switching to Luminello I have been much happier and able to finish my work more quickly. Customer service is incredibly responsive!

Customer Support Reviews:

August 2022

06/10/2022
I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂

S

09/02/2022
Flor, Thank you for being so gracious and helpful!

MM

08/29/2022
Great efficient service!

KW

08/29/2022
Khalil was SUPER helpful and friendly.

ZM

08/30/2022
Quick, Nice, Efficient

RD

08/26/2022
Abraham was tremendously helpful, provided additional information and did so very quickly! Thank you!!

LS

08/24/2022
Quick responses, pleasant, and very helpful!

JD

08/25/2022
Fast and precise

DES

08/21/2022
I am just so impressed with Luminello, the responsiveness of support, and how easy it is to get things done! Thank you!

EH

08/19/2022
Thanks for your kind help over the past year. You are always patient and clear with your responses. RLR

RR

08/19/2022
So Much Respectful and appreciating person Thank You Pablo P

KB

08/12/2022
Allison was very responsive, professional, and solved my issue expertly.

JL

08/11/2022
Great, very nice and friendly!

RD

08/05/2022
Circling back again to close the loop with an update is really going above and beyond. Sincerely appreciate your consistent thoughtful help throughout this year!

RP

08/01/2022
Thank you for the thorough and thoughtful responses!

RP

08/04/2022
Great he was very patient with me

LF

08/25/2022
Thank you. The training went well. It addressed the issues I was having understanding the software and using luminello.

LF

08/24/2022
Emmanuel is wonderful and patient.

RM

08/17/2022
Everything went great the lady I spoke to was really nice and she helped me out with what I need. So I am good thank you so much 😁

ZJ

08/02/2022
I am very happy with the customer support. Special mention about Emmanuel who was responded to me even when I needed it even our phone session ended.

SS

July 2022

07/06/2022
I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂

S

07/05/2022
Resolved problem quickly and efficiently

AM

07/06/2022
Very helpful and thorough.

JF

07/07/2022
Pablo is my favorite chat support! He is awesome!

M AL

07/07/2022
prompt, pleasant, helpful. thanks!

SR

07/14/2022
P and Allison are my favorite chat supports! 🙂

M AL

07/13/2022
He was very patient and helpful; good use of tutorials.

ZM

07/12/2022
He was very patient and helpful; good use of tutorials.

KE

07/11/2022
Answered question affectively and quickly.

SS

07/14/2022
Great service, thank you!

MD

07/17/2022
Prompt response and fixed my situation

YCT

07/19/2022
Very knowledgeable about Luminello, she was able to answer all of my questions in a clear and easy to follow way.

JA

07/20/2022
Very helpful, thanks Pablo for your time

RO

07/21/2022
Super helpful and responsive. Answered my question!

AG

07/29/2022
Abraham was the most helpful He called me immediately and got me back in business very quickly!!! I am very grateful full to him. Chloe Konarski

CK

07/29/2022
Thanks for the prompt reply!

AT

07/28/2022
Appreciated your prompt response, recommendations, and follow up to ensure things were handled. Thank you, Jeri

JF

07/14/2022
Customer support was great as usual.

JS

07/09/2022
I did a screen share with Allison, she was great. She knew exactly how to guide me. I kept on getting an error message that was prohibiting me from doing this on my own and she was able to rectify the situation.

MM

07/07/2022
The service was excellent!!! Allison is super prompt and thorough.

ZD

June 2022

06/29/2022
Quick, Clear, Offer for Follow-Up

RR

06/28/2022
The help I've gotten has been fast, thorough, and very polite!

CI

06/28/2022
Very kind, efficient, proactive and knowledgeable.

MR

06/21/2022
Everyone has been helpful.

JL

06/21/2022
Awesome and prompt real-time assistance. Thank you!

YA

06/17/2022
I appreciate how support staff stick with a difficult problem until it is resolved.

DS

06/13/2022
Thank you for the prompt reply that relieves my worries !

CT

06/13/2022
Pablo is very knowledgeable and always provides me with plenty of time to fix my issues or answer my questions. Thank you

JR

06/02/2022
Thank you so much for your help and quick response!!

LS

06/01/2022
Very helpful and immediately resolved an issue for me! Thank you so much, Pablo!

LS

06/07/2022
It was extremely helpful! Emanuel was so helpful and understood my problem and gave me suggestions. Z

SZ

06/17/2022
She was wonderful and very helpful. I felt listened to, understood, that she was technically very competent, and that she was going to work to resolve the issue. I have really enjoyed seeing Luminello mature - offering more services but also expanding the customer service experience so that I don't feel so helpless when something doesn't work quite right with the software. Whenever I am asked about EHRs I am easily able to strongly recommend Luminello.

DB

May 2022

5/31/2022
She was very helpful, answered all my annoying questions. You should give her a huge raise!

W

5/26/2022
A fantastic response. Multiple solutions to exactly my problem.

RP

5/23/2022
Quick solution to my problem.

RH

5/23/2022
Very Good and usefull chat. Would like pablo to assist me everytime

KB

5/23/2022
Quick responses, that helped me

MM

5/18/2022
Was very helpful and patient.

JF

5/16/2022
I noticed Gina B answers a LOT of my questions. Gina, along with every representative thus far, has always answered quickly, professionally, and accurately. Thank you!

GC

5/12/2022
Awesome job 🙂

JL

5/11/2022
Super helpful, prompt and courteous!

AG

5/10/2022
Pablo was terrific!

JRW

5/5/2022
Always patient and helpful.

AT

5/5/2022
She answered my questions in detailed personable manner.

CA

5/4/2022
Very helpful....thank you!

ML

5/9/2022
My customer service representative was terrific. He was very helpful.

KJRW

5/15/2022
It was a great experience, especially after Allison realized my needs and came back with a guideline later on that day.

SS

April 2022

4/28/2022
Straight to the point, courteous

JS

4/27/2022
Supper response. that was really quick, I wasn't expected that you will back more than sooner 🙂

RM

4/25/2022
Very responsive and helpful

EW

4/18/2022
Juan is always helpful and thorough

GS

4/18/2022
Thanks for the quick response!

L

4/13/2022
Thank you for all the information. very helpful

E

4/13/2022
I appreciate the detailed information.

MW

4/11/2022
I had an obscure question and Gina did some research to quickly provide an answer!

RH

4/7/2022
All questions answered efficiently and quickly. Great job! Thanks.

SH

4/6/2022
Excellent. I continue to be impressed with the speed and follow-through of Luminello's customer support team.

TW

4/6/2022
Nicole was very helpful and quick to respond!

CH

4/5/2022
Quick and clear response

PDC

4/5/2022
Fast friendly helpful!

JT

4/1/2022
The young man I spoke with was terrific! He was very patient and extremely knowledgeable!

JRW

4/4/2022
My support call was very helpful. All my questions were answered and issues resolved. Thank you!

JB

4/5/2022
The customer support agent I spoke with was fantastic. She should get a raise:)

RM

4/9/2022
The onboarding session went well and Jenny was very informative

KL

4/10/2022
Wonderful

JC

4/14/2022
Always helpful

JP

4/22/2022
Pablo was wonderful yesterday.

CR

4/23/2022
The customer support person (Allison, I believe) was great. Knowledgeable, friendly, professional. Was able to answer my questions quickly and thoroughly.

KL

March 2022

3/29/2022
Helpful looking into my issue and forwarding it for further assistance.

MD

3/28/2022
Very expert, very professional, very informative

DS

3/25/2022
Went above and beyond

FGI

3/24/2022
Helpful,, thank you for your prompt assistance.

MFB

3/23/2022
Knowledgeable and helpful

NG

3/23/2022
Very prompt response to my situation. Thank you so much.

LL

3/26/2022
He was very supportive and understanding of our limited technical ability - patient, optimistic, and most important, successful. He assured us that we would succeed. He is an asset to your company.

LD

3/22/2022
Excellent in every way. She answered my questions and was friendly and professional. I had a decision to make between two companies and will be going with Luminello because of her responses. I may be misspelling her name but I believe it was Nichole. She is superb.

BW

3/17/2022
Helpful with explanations. Cool dude!

RD

3/23/2022
Very helpful and answered all our questions and where she didn't have an answer or glitch found she was clear about the next steps. I love Luminello's support

AD

3/14/2022
You were very helpful, Allison. Thanks so much!

MARGL

3/17/2022
Thank you for your patience and help

LF

3/11/2022
Thanks for the detailed written response! R

RR

3/11/2022
She was very helpful!!!

SP

3/9/2022
I appreciate having the chat feature.

RH

3/7/2022
Was very helpful and was able to answer the majority of my questions and advised he would follow up

AB

3/5/2022
I've never worked with such a responsive EHR team before! This team replies so quickly!!

CH

3/9/2022
Thank you so much, Nicole! We are still taking our time to make a decision, but Luminello appears to be the best choice for us now! Thank you for your patience and wonderful explanation of Luminello. We'll be back in touch!

HM

3/1/2022
Great customer service and support.

PAL

3/8/2022
It was incredible! Your team continues to be 10/10!

IB

3/8/2022
Excellent support as usual!

DA

3/31/2022
It was great, they were very helpful! Thanks .

PK

February 2022

2/25/2022
Thanks for the information. It was very helpful!

KM

2/22/2022
Amazing demo, so polite & answered all of my questions! I look forward to connecting more with the luminello team. thank you so much!

KH

2/21/2022
Very helpful thank you!

SM

2/17/2022
Responsive and patient. Thanks

JB

2/17/2022
Very thorough and concise

GS

2/15/2022
Great attitude. Very helpful

TH

2/14/2022
Amazing Customer Service 10/10!!

IB

2/12/2022
Thank you that solved my issue!

HR

2/7/2022
Appreciate the rapid response to important question advice worked perfectly thank you !!

LD

2/7/2022
Quick, easy, concise, helpful.

BH

2/4/2022
Luminello customer support has been amazing.

JF

2/3/2022
Jenny has been extremely responsive and prompt in her replies to my inquiry so far.

LT

2/3/2022
This is very helpful! thank you

DA

2/1/2022
Chat was great. Allison provided a clear plan of resolution.

PR

2/2/2022
Support was very helpful yesterday. thank you.

DA

2/4/2022
The staff member was extremely polite, professional, and helpful.

KM

2/9/2022
It was awesome! Everyone has been very helpful.

JO

January 2022

1/27/2022
Emmanuel is so kind and helpful and prompt and Smart! What a total rockstar!

KD

1/26/2022
The staff member was extremely polite, professional, and helpful.

WS

1/21/2022
Very fast response along with the right solution

IB

1/19/2022
Exceptional!! super helpful

JL

1/17/2022
Thank you - this is very helpful. I really appreciate getting a response the same day.

SH

1/17/2022
All my questions were answered

SH

1/13/2022
Quick response and answered my question exactly as I needed, thanks!

CG

1/11/2022
Very helpful and resolved my problem!

SB

1/10/2022
Very helpful support. thank you!

DA

1/7/2022
Great help!!! Immediately responsive and answered several burning questions.

AG

1/5/2022
Screenshare time was very useful . thank you!

SH

1/5/2022
He is going above and beyond to help me with an 80 year old patient. Thank you Younes

FD

1/2/2022
My onboarding session went very well and I have been extremely pleased with your customer support team! You all are very responsive, knowledgeable, and receptive to feedback and I feel very fortunate to have connected with your company!

AMF

1/5/2022
Customer support was helpful, curteous, and provided a quick workaround

DW

1/6/2022
The screen share session was very helpful and saved me a lot of time and frustration. All my questions were answered in a professional and friendly manner and I was very pleased. thank you !

SH

1/15/2022
I was very impressed with the knowledge and efficiency of the staff who helped me.

KM

1/18/2022
Gina has been helpful, prompt, and encouraging!

MT

1/27/2022
Luminello's Support staff are all very efficient . My screen sharing time with Salma Mahomed was very pleasant .Salma was very friendly and effective.

SH

December 2021

12/29/2021
So far, it has been a superb response time

LWR

12/29/2021
Thanks for getting back to me so quickly!

HJ

12/27/2021
Excellent response -timely and very helpful. Thank you.

AC

12/23/2021
Friendly and answered my question quickly

KC

12/20/2021
Always helpful and clear Wonderful experience Navigating problems

LD

12/17/2021
Thanks for your prompt and comprehensive response to my questions

KC

12/08/2021
Very helpful, kind, and patient!

SH

12/06/2021
Helpful and attentive to the issue.

LAH

12/06/2021
Very attentive and helpful!

NB

12/02/2021
I appreciate the call to help resolve this issue

DL

12/02/2021
Informative and prompt

SH

12/01/2021
Thank you for the prompt assistance and showing me with a zoom meeting how to resolve the issue.

MI

November 2021

11/30/2021
Jenny is always responsive and very helpful, concise and precise and courteous

DI

11/24/2021
Great- friendly succinct and very knowledgeable

CC

11/24/2021
Your entire staff is wonderful. Love all you guys and gals!

MK

11/19/2021
Jenny was great, professional, concise, very clear and pleasant to talk to

DI

11/17/2021
Great service.

KB

11/15/2021
Thanks for your rapid response!

SM

11/15/2021
Prompt response to the problem and regular communication.

CB

11/13/2021
Nicole has been extremely patient and understanding with my myriad of questions. Nadine

NC

11/11/2021
Working at night! Thanks!

RR

11/09/2021
Thank you Cynthia! Your explanation was super helpful and I got my problem fixed.

TW

11/09/2021
Excellent customer service nad knowledgebase. A pleasure to work with.

DB

11/08/2021
Issue resolved quickly and easily.

LJ

11/08/2021
To the point, well communicated

JSS

11/05/2021
very quick and clear solution and way to prevent it in the future excellent help

LD

11/04/2021
Thanks for the timely reply!

AG

11/04/2021
Very helpful and responsive!

KM

October 2021

10/26/2021
I always have the pleasure to speak to Allison she is awesome and very helpful.

MC

10/23/2021
Thanks so much! Your prompt reply is encouraging me to go with Luminello.

CJ

10/21/2021
Great presentation, very informative

VM

10/19/2021
I really appreciated that someone was available for support at ~7 pm. The support helped me achieve the task I needed to get done. The tech was prompt and clear. All good!

LH

10/18/2021
Very informative demo; easy to ask questions and well developed answers to questions.

SRV

10/15/2021
Thank you you guys are great. It seems like a cool system. I use Dragon Naturally Speaking, can't wait to see if it works with it. Best, Damon

DJM

10/15/2021
Your responses are always great- prompt and accurate.

GC

10/13/2021
Gina was great and provided the feedback I needed.

MB

10/13/2021
Excellent help

TG

10/13/2021
Excellent and quick

TG

10/12/2021
Great follow up And responsiveness

LD

10/02/2021
Overall great job!! I learned so much and my questions were welcomed. Never felt I was being pressured into buying. Great follow up after the call with all the documents we discussed.

AG

September 2021

09/28/2021
Awesome service as always with Emmanuel

CL

09/28/2021
Thank you for the quick and effective response.

JB

09/28/2021
Got a quick answer to my question.

RH

09/27/2021
Friendly, helpful, prompt, knowledgable!

JC

09/23/2021
As usual...he knows his stuff!

MK

09/16/2021
Quick, helpful, polite

MJ

09/15/2021
Quick, polite, and adaptable.

B

09/14/2021
It was so nice to get the confirmation that you had made contact with the patient! Thank-you.

RR

09/14/2021
He is an exceptional customer service agent

CL

09/13/2021
Quick speedy service!

RD

09/13/2021
Great and patient service

CL

09/10/2021
Younes responded to me with information about help he will provide for my patient struggling with user name and password issues. Thank you! Much appreciated!

ML

09/09/2021
Rapid response and asking for more information

LD

09/09/2021
Luminello is prompt and clear when assisting. I have never had a negative experience with Luminello support. Thank you!

SR

09/08/2021
Works perfectly great response time

LD

09/08/2021
Super helpful, appreciate the immediate access to support.

PR

Contact us

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

AMA CPT® code annual use license

Prescriber Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$69

$99

Pay Monthly
(per month, per clinician)

$0

$89

$129

Therapist Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$29

$39

Pay Monthly
(per month, per clinician)

$0

$39

$49

Monitor clinician & practice quality indicators

Practice management reports

Notes per month

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Expand Your Practice with Telehealth

Expand Your Practice with Telehealth