Reviews & Testimonials

Luminello Reviews from Our Users

Read what your fellow therapists, psychiatrists, psychologists, nurse pracitioners, counselors, office managers and more say about their experience using Luminello.

Kristen M, Psychiatric-Mental Health Nurse Practitioner, Baldwinsville, NY

Customer service has been fabulous – especially compared to my last EMR. Weekend hours, quick email or chat response, ability to have 10 min zoom call for help, friendliness of staff are outstanding. Price compared to my last service is half the price for a better product. This program is simple, user friendly and easy for both staff and patients to use.

Natalie Gluck, M.D. Psychiatrist, New York, NY

Prior to setting up a private practice, I did a lot of research into different EHR systems. I ultimately chose Luminello because of it’s simple, elegant design, and because I believe it is the only EMR that was created by a psychiatrist. I have been thrilled with my choice. I now recommend Luminello to all of my colleagues.

Emily Mazza, Owner, Mazza Virtual Assistants Ewa Beach, HI

As a virtual assistant specializing in the mental health industry, I have worked with many EMR/EHR systems. Luminello is really intuitive, easy to use, and efficient for all the features it has. I would highly recommend it for those that have not used an EMR system before or are looking for an easier solution.

Sarah R., Psychotherapist

When I began using Luminello, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I’ve used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house

Xenia Borue, M.D., Ph.D., Child Psychiatrist Pittsburgh, PA

For me, Luminello really stands out amongst a sea of complex, non-intuitive, and tedious EHRs. It’s streamlined and truly simple. I’ve spent countless hours of my life in training for the various EMRs I’ve had to use over the years. Every time though, I still had to stumble through and ask colleagues for help to start effectively using the systems. With Luminello, I barely even had to glance at the instructional videos. That’s how intuitive and user-friendly it is.

John J. DiLallo, M.D., Child Psychiatrist New York, NY

For a long time my child psychiatrist colleagues and I deliberated about which EHR program to try for our private practices. I gave Luminello a try after finding out that it is designed by and for psychiatrists. I am quite happy with my decision– the record entry modes are great for my needs, the e-prescribing function has been seamless and efficient, the statement/ receipt generator saves me time, and the secure communication portal solves my HIPAA concerns. Best of all is the attitude of the founder, who seems very responsive to user feedback and keen on making the most useful system out there for people like me.

Leslie Marino, M.D., Psychiatrist New York, NY

I must say my experience with the customer service is a breath of fresh air. I was using practice fusion which was a nightmare! Decided to take a chance and switch to Luminello. I’m glad I did!

Dan Barrett, D.O., Child, Adolescent, and Adult Psychiatrist Lafayette, CA

Having tried several EHR solutions I am delighted with Luminello’s ease of use. It is very clearly designed by a mental health provider for mental health providers. The customer service is exceptionally responsive. The team makes me feel like they care about solving problems I encounter. Even better, they fix it very quickly.

Emily Tejani, M.D., Child Psychiatrist San Francisco Bay Area, CA

I also love Luminello! Just switched over from Practice Fusion. As my practice grew I found it difficult to work efficiently while using Practice Fusion. The screen always felt too busy for the needs of a psych private practitioner. I had to click and change screens too often and couldn’t customize as much as I would have liked. Customer service was unresponsive (my help desk questions often went unanswered). Their super-bill feature was cumbersome. Since switching to Luminello I have been much happier and able to finish my work more quickly. Customer service is incredibly responsive!

Trusted by thousands
of our colleagues

99.6% customer support

Customer Support Reviews:

April 2023

You are fabulous. Customer service is already so much better than Valant.

Emmanuel is one of the most helpful customer service support people I have ever emailed with in my entire life. Top notch customer service.

Your customer service is 100% the best I have ever had with any EMR. Every interaction has been fabulous.

Great service! So helpful and went the extra mile!

It was great !!!! Thanks for your help and support. With your help I was able to resolve the issue.

It was super helpful, thanks for asking. Next time I'm struggling with tech issues, I'll probably schedule a session like that again. It was much more efficient than attempting to troubleshoot on my own or by email. Thanks again for your expert help.

Customer support is always spot on. Quick and helpful.

March 2023

Hi, Abraham was very helpful and patient. We had a wonderful experience. All of our questions were answered.

As a new user to this EMR (which is feature full) I strongly appreciate the help delivered in a timely manner as I begin my practice. Thanks!

Yanks was most helpful agent I had so far. He took me through each step one by one in a very calm and professional way to help me with everything! He really was helpful . I’m very pleased with his help .

She was GREAT!!! She is the first IT person (not at Luminello) who has ever been so, patient, polite, and knowledgeable. Kudos for Nicole!!!

Excellent experience with my demo, preparing to watch the video recording sent to me now before testing it out. Many thanks and much appreciated!

February 2023

Very helpful. Quick to resolve my issue. Happy with my customer service response today. Thank you Abraham!

I love that the response was quick and fast, almost immediately

Abraham provides exceptional service!

Excellent service! Very fast reply in an urgent situation. Thank you so much Leslie!

It was great! So great I have requested to use Iris for my onboarding when the time comes. Thank you again!

January 2023

Khalil is always so helpful!! Very grateful whenever he is available to assist

Diana provided me with every answer to any questions I had in a fun, respectful, and educational way. I am so excited to see what else Luminello can do, and I appreciate how easy this process has been so far. Diana conducted the absolute best software demonstration I have ever attended! Thank you, Diana!

The trainer was accommodating with all my questions, and she made the training easy to follow.

Really helpful meeting. Rueben was responsive on answering our questions and explaining the features of the website

Very quick response explained clearly and was very helpful anticipating what else I might need help with

I commend Yanko for assisting me with all my queries and answering quickly. Thank you

It was great! Teressa solved my problem in a short time. I greatly appreciate it.

The technician that helped me was super helpful and I really appreciate her troubleshooting with me to get my issues resolved.

December 2022

Great service. Very patient with me. Was sincerely trying to find solutions for me. Thanks a lot Leslie!

Allison is very thorough and clear, it is really appreciated.

Love Khalil! He's very on top of his game

Always courteous and knowledgeable. Khalil has answered my questions on multiple occasions and he has always been patient and very helpful. Thanks!

It was wonderful! You guys consistently have such kind and helpful customer service! Thank you!

Thank you. It was great. We accomplished everything we needed to.

My assistance from Abraham was helpful and allowed me to move forward within minutes. It was appreciated!

November 2022

Yanko was very helpful. He answered all my questions in a timely manner and was very polite and pleasant through our whole exchange. Very very happy with his customer service. He made getting my issue taken care of easy!

Super fast, helpful, and friendly support. Haithem rocks!!!!!

Khalil is always so helpful!! Very appreciative for his time!!

Every support staff has been so helpful and for Abraham to reach out to the patient to help them, above and beyond. Thank you! Thank you!

Allison was friendly, helpful, and knowledgeable. She talked me through the billing problem and then answered an additional question. 10/10. Keep up the great work!

It was wonderful. The agent explained everything in great detail and it made it easy for me to understand what to do.Thank you very much.

Absolutely wonderful. Everyone's great. Very helpful and very informative and very patient. I really appreciate all the help and advice and support

My experience with your technical support time was really awesome. The technician was very knowledgeable about the system and what I needed.

October 2022

Khalil was super responsive! Khalil answered all of my questions and asked for additional information to ensure they were addressed appropriately!

You all are always so helpful and quick to reply. I really appreciate that!

Thank you! You answered both of my questions! I appreciate how quickly you respond

Great service and response along with resolving the issue I emailed about. Thank you to everyone!

Flor is awesome! Always a big help!

As always I am really really satisfied with the customer service Luminello provides! Flor was great

He was very helpful, patient and knowledgeable. I greatly appreciated his help and ideas.

Misael was VERY helpful! I had a lot of questions and he was very thorough in answering all of these, and even included multiple articles with step by step instructions. Thank you!

Allison was most helpful and went to extra effort to be of help!

Khalil was very attentive,supportive,knowledgeable and overall helpful. 10/10. Thanks

It was excellent!!! She was knowledgeable, kind, efficient and resolved my issue in minutes. I appreciated her patience with me.

September 2022

Very helpful! Explained things and looked into issues for me and answered all my questions.

Very responsive, understanding, and efficient. thank you for a great experience

Pablo is the most accomodating and most helpful Luminello Support person ever! This guy deserves a 5 star rating ⭐⭐⭐⭐⭐

Resolved Problem and great follow up To be certain Thank you

Fabulous! helpful, responsive, patient with me.

Emmanuel was very helpful and friendly and put up with my bad jokes.

Khalil was very helpful, he did a wonderful job in assisting me today!

Amazing personal responsiveness

Nina answered my question and provided helpful resources.

Wonderful rapid and clear responses Thank you all

Very professional and responded quickly.

Thanks, Flor for promptly and precisely answering a question on a Sunday afternoon, no less. Grateful for your help!

August 2022

I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂

Flor, Thank you for being so gracious and helpful!

Great efficient service!

Khalil was SUPER helpful and friendly.

Quick, Nice, Efficient

Abraham was tremendously helpful, provided additional information and did so very quickly! Thank you!!

Quick responses, pleasant, and very helpful!

Fast and precise

I am just so impressed with Luminello, the responsiveness of support, and how easy it is to get things done! Thank you!

Thanks for your kind help over the past year. You are always patient and clear with your responses. RLR

So Much Respectful and appreciating person Thank You Pablo P

Allison was very responsive, professional, and solved my issue expertly.

Great, very nice and friendly!

Circling back again to close the loop with an update is really going above and beyond. Sincerely appreciate your consistent thoughtful help throughout this year!

Thank you for the thorough and thoughtful responses!

Great he was very patient with me

Thank you. The training went well. It addressed the issues I was having understanding the software and using luminello.

Emmanuel is wonderful and patient.

Everything went great the lady I spoke to was really nice and she helped me out with what I need. So I am good thank you so much 😁

I am very happy with the customer support. Special mention about Emmanuel who was responded to me even when I needed it even our phone session ended.

July 2022

I've dealt with customer support on several things recently & just wanted to let you know how helpful they've been. Super quick responses, so knowledgeable, great follow-up, and very pleasant to work with! 🙂

Resolved problem quickly and efficiently

Very helpful and thorough.

Pablo is my favorite chat support! He is awesome!

prompt, pleasant, helpful. thanks!

P and Allison are my favorite chat supports! 🙂

He was very patient and helpful; good use of tutorials.

He was very patient and helpful; good use of tutorials.

Answered question affectively and quickly.

Great service, thank you!

Prompt response and fixed my situation

Very knowledgeable about Luminello, she was able to answer all of my questions in a clear and easy to follow way.

Very helpful, thanks Pablo for your time

Super helpful and responsive. Answered my question!

Abraham was the most helpful He called me immediately and got me back in business very quickly!!! I am very grateful full to him. Chloe Konarski

Thanks for the prompt reply!

Appreciated your prompt response, recommendations, and follow up to ensure things were handled. Thank you, Jeri

Customer support was great as usual.

I did a screen share with Allison, she was great. She knew exactly how to guide me. I kept on getting an error message that was prohibiting me from doing this on my own and she was able to rectify the situation.

The service was excellent!!! Allison is super prompt and thorough.

June 2022

Quick, Clear, Offer for Follow-Up

The help I've gotten has been fast, thorough, and very polite!

Very kind, efficient, proactive and knowledgeable.

Everyone has been helpful.

Awesome and prompt real-time assistance. Thank you!

I appreciate how support staff stick with a difficult problem until it is resolved.

Thank you for the prompt reply that relieves my worries !

Pablo is very knowledgeable and always provides me with plenty of time to fix my issues or answer my questions. Thank you

Thank you so much for your help and quick response!!

Very helpful and immediately resolved an issue for me! Thank you so much, Pablo!

It was extremely helpful! Emanuel was so helpful and understood my problem and gave me suggestions. Z

She was wonderful and very helpful. I felt listened to, understood, that she was technically very competent, and that she was going to work to resolve the issue. I have really enjoyed seeing Luminello mature - offering more services but also expanding the customer service experience so that I don't feel so helpless when something doesn't work quite right with the software. Whenever I am asked about EHRs I am easily able to strongly recommend Luminello.

May 2022

She was very helpful, answered all my annoying questions. You should give her a huge raise!

A fantastic response. Multiple solutions to exactly my problem.

Quick solution to my problem.

Very Good and usefull chat. Would like pablo to assist me everytime

Quick responses, that helped me

Was very helpful and patient.

I noticed Gina B answers a LOT of my questions. Gina, along with every representative thus far, has always answered quickly, professionally, and accurately. Thank you!

Awesome job 🙂

Super helpful, prompt and courteous!

Pablo was terrific!

Always patient and helpful.

She answered my questions in detailed personable manner.

Very helpful....thank you!

My customer service representative was terrific. He was very helpful.

It was a great experience, especially after Allison realized my needs and came back with a guideline later on that day.

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AMA CPT® code annual use license

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Therapist Pricing

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Monitor clinician & practice quality indicators

Measurement-based care

Practice management reports

Notes per month

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Additional premium-plan support options

Expand Your Practice with Telehealth

Expand Your Practice with Telehealth


Custom chart importing

We offer additional help to make importing your data and charts faster and easier.

Insurance claim submissions

Easily submit insurance claims via our partner ApexEDI

Integrate credit card payments into your charts

Live customer support    Chart integration    Portal payments

Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.

credit card pricing

Contact us or Bluefin directly at 800-675-6573 ext:7802

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

Order labs electronically

Enhanced messaging

Enhanced patient/client portal

Patients/clients can:

Keep your practice in sync

Manages your tasks across your entire practice and every chart

Charts shortcuts

Save time. Let them book online.

Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.

Easy-to-use rating scales

Integrated assessment tools with just a few clicks.

Create custom questionnaires

Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.

Create custom note templates

Our form builder allows you to create your own unique note templates for your practice.


Due to the highly regulated nature of e-prescribing, set up is a multi-step process that includes identity proofing, working with a “trusted assistant” and setting up a second device to give you one-time codes. But don’t worry, we’re here to get you through it…and we promise e-prescribing is a breeze once set-up is complete!