Friendly, fast support

We're here to make your life easier! We offer the following types of support:

✔ Step-by-step instructions, articles and videos are available 24/7 in our Support Portal

✔ Feel free to email us a question anytime and our friendly, knowledgeable team will get back to you within a few business hours

✔ Weekly online drop-in "office hours" for Luminello providers to ask questions

Extra security for your records

2-Factor authentication to protect your account access

✔ Extra peace-of-mind for protecting your account access

✔ It's optional -- you can turn it on whenever you want it

✔ Easy to set up and use with your mobile device

✔ Powered by Google's robust 2FA system

E-prescribing

✔ E-rx, including controlled substances (EPCS), in all 50 states

✔ E-refills

✔ E-cancel and e-communicate with pharmacists (participating pharmacies only)

✔ Formulary checker

✔ Drug-drug interaction checker

✔ Add prescriptions to notes with a click

✔ Links to The Carlat Report med information sheets

✔ Due to the highly regulated nature of e-prescribing, set up is a multi-step process that includes identity proofing, working with a "trusted assistant" and setting up a second device to give you one-time codes. But don’t worry, we’re here to get you through it...and we promise e-prescribing is a breeze once set-up is complete!

Create custom note templates

Our form builder allows you to create your own unique note templates for your practice.

✔ Create custom note templates that can be used with intake, followup/SOAP and free text notes.

✔ Add checkbox, dropdown, multiple choice, and text fields.

✔ Beautiful, clear display in chart when note is complete.

✔ We'll create custom forms for you – ask us for a quote.

Create custom questionnaires

Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.

✔ Compose your own intake or follow-up forms.

✔ Send your questionnaires directly to the portal, then get notified once they are completed.

✔ Add the responses to your charts with just one click.

✔ Pre-fill the answers into a note with just one click.

Easy-to-use rating scales

Integrated assessment tools with just a few clicks.

✔ Choose from nine common rating scale assessments.

✔ Send your rating scales directly to the portal, or administer and complete yourself during appointments.

✔ Add the responses to your charts with just one click.

Save time. Let them book online.

Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.

✔ Allow your patients/clients to book appointments from the portal

✔ Set custom time slots to make available for online bookings

✔ Specify appointment length and "padding" between appointments

✔ Only shows available openings in the portal, not your entire calendar

✔ Receive notifications when appointments are booked

✔ Display your cancellation policy

Charts shortcuts

✔ Text snippets let you define "stock phrases" with quick typing shortcuts. Saves ooodles of time!

✔ One click from the dashboard creates pre-cloned notes ready for you to edit for ALL of today's patients/clients.

✔ Keep track of tasks for each patient/client - and let the "yellow sticky" remind you each time you pull up the chart ☺

Keep your practice in sync

Manages your tasks across your entire practice and every chart

✔ Create practice-wide or chart-specific tasks

✔ “Yellow sticky” reminders when you open a chart

Enhanced patient/client portal

Patients/clients can:

✔ See their next appointment

✔ Create their own billing statements

✔ Enter their credit card info and pay their bill

✔ Enter their own demographic information

✔ E-consent to practice policies or other documents

✔ See a customized message (e.g., out of office notice)

✔ Link to a Google map of your office.

Enhanced messaging

✔ Send out-of-office replies

✔ Create a custom signature

✔ View read-receipts

Order labs electronically

✔ Send orders and receive e-lab results

✔ No more hassle of handwriting lab slips or results never showing up

✔ Add results to the chart with a click

✔ E-labs is subject to approval by participating labs. Luminello does not control whether your practice will be approved.

How it works

1 - Try your first month for $1

2 - After the first month, prepay for a year, and the price will be reduced by two month's worth (16-2/3% for you math types).

3 - Twelve months later, you'll automatically be billed again unless you let us know otherwise.

4 - You can decide to downgrade to the monthly plan at anytime if you wish.  Note you'll retroactively be switched back to the monthly rate from the date you signed up. We'll pro-rate any part of the balance you didn't use and the rest will remain as an account credit.

How it works

1 - Try your first month for free!

2 - After the first month, prepay for a year, and the price will be reduced by two month's worth (16-2/3% for you math types).

3 - Twelve months later, you'll automatically be billed again unless you let us know otherwise.

4 - You can decide to downgrade to the monthly plan at anytime if you wish.  You'll be switched to the monthly rate. We'll pro-rate any part of the year you didn't use and credit your account with the balance.

Integrate credit card payments into your charts

Live customer support  •  Chart integration  •  Portal payments

Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.

Contact us or Bluefin directly at 800-675-6573 ext:7802

Insurance billing submission

Easily submit insurance claims directly from Luminello, integrated with ApexEDI.

✔ Submit claims electronically from the billing area with a few clicks.

✔ You'll be notified when claims have been adjudicated.

✔ Chart billing history gets updated automatically.

✔ Advanced functionality, such as checking eligibility, resubmitting claims, and more in your unique ApexEDI portal.

View integration and pricing details

Custom chart importing

We offer additional help to make importing your data and charts faster and easier.

✔ Various levels of service to choose from, starting at $2/chart.

✔ Chart creation with demographic and contact info entered.

✔ PDF uploads of each chart's previous notes.

✔ Send invites to your patients/clients to create portal account.

✔ Enter billing, appointment and/or pharmacy info for each chart.

✔ Additional custom and full-service options available.

View service and pricing options

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

✔ For premium plans that include the Form Library / Builder feature.

✔ Send us a blank copy of the form or template you'd like us to build.

✔ We will review and provide a time and cost estimate, based on a rate of $49/hour.

View service details