We need to add new users to our team. How will that be billed?

We’ll apply a one-time, prorated charge to your credit card to cover your invitee’s account for the remainder of the current billing period.

As an example, suppose your invitee is a therapist, which costs $49 per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month (we always use 30 days for a month, to keep the math simpler). The per-day cost is $49/30, so we will apply a one-time charge of $32.67 ($49/30 days * 20 days) to the credit card on file.

I’m on a free plan. Can I invite a colleague or assistant?
No, you must be on a premium plan prior to inviting others.

Can my group members get a free trial?

If the owner of the group is on a free trial, the entire group is eligible for the free trial until the group owner’s trial expires. We are only able to offer one lifetime free trial per group practice.

Can we mix and match licenses?

Yes. For example, if there are two therapists and five prescribers in your group, you can have two licenses on therapist plans and five on prescriber plans.

Do we have to pay for non-clinical administrative assistants?

No!