*Additional fees apply for these features. Click on the feature to learn more.
Luminello enthusiastically supports clinicians who are working for the good of the community. That’s why we offer special discount pricing for qualified nonprofit organizations and educational institutions.
Learn more about Luminello for Community Mental Health Clinics.
Learn more about Luminello for Training Programs.
As a company founded by mental health clinicians, part of our mission is to support our community. Here are some ways we do it:
If lower price is your higher value, then pick the annual plan.
If more flexibility is your higher value, then pick the monthly plan.
Please note: group plans are limited to one 30 day trial period regardless of when individual providers are invited by the group owner or when the invitees sign up. Group owners are encouraged to invite everyone in their group as soon as they sign up so their group members get the full benefit of the free trial!
Monthly premium plan members: You can downgrade to a lower cost plan and it will take effect on the first day of your next monthly billing period.
Annual premium plan members: You can downgrade to a lower cost plan and it will take effect on the first day of your next annual billing period.
We are not able to offer refunds.
We need to add new users to our team. How will that be billed?
We’ll apply a one-time, prorated charge to your credit card to cover your invitee’s account for the remainder of the current billing period.
As an example, suppose your invitee is a therapist, which costs $49 per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month (we always use 30 days for a month, to keep the math simpler). The per-day cost is $49/30, so we will apply a one-time charge of $32.67 ($49/30 days * 20 days) to the credit card on file.
I’m on a free plan. Can I invite a colleague or assistant?
No, you must be on a premium plan prior to inviting others.
Can my group members get a free trial?
If the owner of the group is on a free trial, the entire group is eligible for the free trial until the group owner’s trial expires. We are only able to offer one lifetime free trial per group practice.
Can we mix and match licenses?
Yes. For example, if there are two therapists and five prescribers in your group, you can have two licenses on therapist plans and five on prescriber plans.
Do we have to pay for non-clinical administrative assistants?
2-Factor authentication to protect your account access
We’re here to make your life easier! We offer the following types of support:
Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.
Easily submit insurance claims via our partner ApexEDI
Our form builder allows you to create your own unique note templates for your practice.
Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.
Integrated assessment tools with just a few clicks.
Hire us to create custom questionnaires and templates for you.
Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.
Manages your tasks across your entire practice and every chart
We offer additional help to make importing your data and charts faster and easier.