We need to add new users to our team. How will that be billed?

We’ll apply a one-time, prorated charge to your credit card to cover your invitee’s account for the remainder of the current billing period.

As an example, suppose your invitee is a therapist, which costs $49 per month when billed monthly. You add a new team member 10 days into your billing period and there are 20 remaining days in the month (we always use 30 days for a month, to keep the math simpler). The per-day cost is $49/30, so we will apply a one-time charge of $32.67 ($49/30 days * 20 days) to the credit card on file.

I’m on a free plan. Can I invite a colleague or assistant?
No, you must be on a premium plan prior to inviting others.

Can my group members get a free trial?

If the owner of the group is on a free trial, the entire group is eligible for the free trial until the group owner’s trial expires. We are only able to offer one lifetime free trial per group practice.

Can we mix and match licenses?

Yes. For example, if there are two therapists and five prescribers in your group, you can have two licenses on therapist plans and five on prescriber plans.

Do we have to pay for non-licensed clinicians, like coaches, or medical technicians?

It depends on which role you wish for them to have within Luminello. If you want them to have an administrative role, then no. If you want them to have a clinician role, then yes.

Do we have to pay for non-prescriber trainees?

No, psychological assistants and interns, therapy interns, etc., are free while in an accredited training program, with valid proof of training status. (Prescriber trainees get 50% off prescriber plans.)

Do we have to pay for non-clinical administrative assistants?

No!  Practice managers, billers, and administrative assistants are free.