Groups & Clinics

Reduce Costs and Streamline Your Group Practice or Clinic

Luminello supports group practices of any size, and can scale up or down, depending on your organization’s needs. We offer the ability to mix and match incredibly affordable plans for therapists and prescribers. All our pricing is per clinician, at the same fair, competitive levels we’ve always provided for our clinicians in solo practice. And we know that running a practice takes a village, so assistants and billers are free.

FAQ: Training and Set-up

Along with all our powerful features, including e-prescribing of controlled substances with PDMP integration, integrated credit card payments, integrated insurance claims submissions, telehealth, practice manager reports, measurement-based care, email and SMS appointment reminders, revenue cycle management, meaningful use/MIPS reporting with our partners, groups and clinics also enjoy the following additional functionality:

• Chart sharing for collaboration and e-rx cross coverage
• A centralized calendar where all clinician appointments can be seen togetherClick/tap the image to zoom-in
• Group and/or individual public profiles and pre-screen forms
• Branches so you can have multiple locations, tax IDs, and/or other logical groupings for your practice.
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• Owners can delegate roles with precision and security:
  • Owner – The owner creates the group account, and can set or delegate permissions for roles and access, down to a fine-tooth level.
  • Superadmin – The account owner can delegate any owner-level responsibilities to the superadmin.
  • Manager – For clinicians who manage other clinicians.
  • User – Staff-level clinician.
  • Administrative assistants – can be assigned to one or more clinicians.
• Advanced group financial reporting is expected in May 2022.

We’re Your Partner, Not Just Your Software Provider

We’ll work to build a solid relationship with you. We do this not by just developing better and better software, but also by:

• Getting to know you – We’ll want to understand your business model and structure, so we can recommend the most efficient workflows and functionality for you.
• Asking you what you require – Let us know all your needs, including data transfer, workflows, and use-cases. We’ll write them up so that we’re on the same wavelength about what you need to get set up.
• Customized training – We believe one size doesn’t fit all. We’ll discuss what optimal onboarding would look like for your team, then come up with a plan to deliver it with you.

Reduce Admin Time So You Can Focus on What Matters

We know that you’re the engine that makes clinics run, and we’ve worked with many assistants and billers directly to hear what you need. We’d love to show you how we can make your job easier!

FAQ: Training and Set-up

In addition to all our powerful features, office managers have told us they especially love the following:

• The ability to generate financial reports to track outstanding balances and more.
• Submit insurance claims with just a few clicks and follow them in our claim tracker.
• Set up invoices to be paid automatically with our credit card integration.
• A google calendar-like appointment scheduler and online booking system to drastically reduce time spent back and forth.
• The ability to send email and SMS appointment auto-reminders to cut down on no-shows
• Pre-screen patients/clients before they’re patients/clients, so you’re not on the phone all day!
• A one-stop portal for patients/clients so they can update their demographic info, see their balance, create superbills, pay their bill, update their credit card, e-sign admin forms, and more! Here’s what it looks like:
  
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• Revenue cycle management billing (if you prefer to outsource this component) with our partner AAAMB.
• Would you like to chat with an assistant who currently uses Luminello? Let us know and we’ll put you in touch!
• The ability to send and collect clinical care data without papers to push.

Security and Stability Are Essential

Luminello was built by mental health clinicians, so we get how important data privacy, security, HIPAA compliance, and system stability are. You can check out all our specific data privacy, security and HIPAA policies here, and below you’ll find a high-level overview of our principles and approach to security.

FAQ: Training and Set-up

Privacy

• We do not and will not ever sell patient info.
• We do not advertise within the app.
• We keep clinician data for up to 12 months after last activity.
• We are HIPAA compliant and our BAA is available upon request.

Reliability

• Hosted by AWS.
• Continual backups of system activity stored for up to 30 days.
• Notes auto-saved every two minutes.
• 24/7 system monitoring and on-call team for outages.

Security

• Annual penetration testing and continual security reviews.
• Audit logs based on HIPAA guidelines.
• PCI compliance made easy with our credit card partner Bluefin’s use of tokenization and the ability for patients and clients to enter their own credit card info in the portal. If your group policy is that only patients/clients enter in credit card info, all you have to fill out is the annual SAQ-A questionnaire, saving you a ton of time. Learn more here.