Contact Us

All clinician support and sales questions submitted through this contact form or via email are handled within one business day. We’re online and ready to help Monday-Friday 7am-6pm PT.

Premium-plan subscribers may also log in to chat with us in real-time, or book a time for a screenshare or phone call.

Patients/clients: please do not use this form; instead, contact us from here.

Or, feel free to contact us below:

Contact us

Upload file or screenshot (How to take a screenshot)

How to take a screenshot

Taking a screenshot of your screen is super helpful when you contact our Support Team.  If you’re in need of support, it makes things a whole lot easier if we can see the same issue you see.

Here’s how you can take a screenshot to send to us:

Mac OS X

Taking the Screenshot

  1. Hold down the “Command” and “Shift” keys, then press the number “4” key.
  2. Your cursor will become a crosshair icon.
  3. Drag around the portion of the screen you want to send and release.

Sending the Screenshot

  1. The screenshot file should automatically save to your desktop.
  2. Attach the file to this form or your email and send!

Windows

Taking the Screenshot

  1. Press the “PrtScn” key.
  2. Open the “Paint” application.
  3. Hold down the “Ctrl” key and press the “V” key to paste the screenshot.
  4. Save the file to your desktop.

Sending the Screenshot

  1. The screenshot file should be saved on your desktop.
  2. Attach the file to this form or your email and send!

Emily Mazza, Owner, Mazza Virtual Assistants Ewa Beach, HI

As a virtual assistant specializing in the mental health industry, I have worked with many EMR/EHR systems. Luminello is really intuitive, easy to use, and efficient for all the features it has. I would highly recommend it for those that have not used an EMR system before or are looking for an easier solution.

Latest Insights & Advice

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Groups Pricing

THERAPIST LITE
THERAPIST UNLIMITED
PRESCRIBE LITE
PRESCRIBE UNLIMITED
Pay Annually
(per month, per clinician)

$19

$39

$79

$119

Pay Monthly
(per month, per clinician)

$29

$49

$99

$149

AMA CPT® code annual use license

Prescriber Pricing

ERX ONLY PLAN
PRESCRIBER LITE
PRESCRIBER UNLIMITED
Pay Annually
(per month, per clinician)

$39

$79

$119

Pay Monthly
(per month, per clinician)

$49

$99

$149

Therapist Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$19

$39

Pay Monthly
(per month, per clinician)

$0

$29

$49

Monitor clinician & practice quality indicators

Measurement-based care

Practice management reports

Notes per month

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

Automated chart importing

Unlimited admin assistants

Invoicing + auto-pay

Pre-screen form in public profile

Get started with paperwork quickly!

Additional premium-plan support options

Expand Your Practice with Telehealth

Expand Your Practice with Telehealth

E-prescribing

Custom chart importing

We offer additional help to make importing your data and charts faster and easier.

Insurance claim submissions

Easily submit insurance claims via our partner ApexEDI

Integrate credit card payments into your charts

Live customer support    Chart integration    Portal payments

Together with our partner Bluefin, we offer credit card functionality integrated into your charts, client/patient portal payments, competitive rates, PCI security compliance support, and a human on the other end of the phone if you have questions.

credit card pricing

Contact us or Bluefin directly at 800-675-6573 ext:7802

Custom forms & templates

Hire us to create custom questionnaires and templates for you.

Order labs electronically

Enhanced messaging

Enhanced patient/client portal

Patients/clients can:

Keep your practice in sync

Manages your tasks across your entire practice and every chart

Charts shortcuts

Save time. Let them book online.

Online booking allows your patients/clients to book appointment via the portal for exactly when, what, and where you specify.

Easy-to-use rating scales

Integrated assessment tools with just a few clicks.

Create custom questionnaires

Our questionnaire form builder allows you to create your own forms for your patients/clients to complete.

Create custom note templates

Our form builder allows you to create your own unique note templates for your practice.

E-prescribing

Due to the highly regulated nature of e-prescribing, set up is a multi-step process that includes identity proofing, working with a “trusted assistant” and setting up a second device to give you one-time codes. But don’t worry, we’re here to get you through it…and we promise e-prescribing is a breeze once set-up is complete!