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Top Luminello Demo Questions

1) How is Luminello different from the other EMRs and EHRs out there?

We’re easy on the eyes, yet powerful under the hood. Throw in great pricing and highly trained customer service, and you’ll see why clinicians switch to us everyday. Check out how we compare to DrChrono, Kareo, Practice Fusion,  SimplePractice, Therapy Notes, and Valant.

2) How do I move my charts to Luminello?

Luminello offers free automated imports of demographic info using our template, and we have a unique, free importer for those coming from Simple Practice. If you have more complex needs, we are happy to customize a solution for you. Also check out our Getting Started and migration tips article.

3) What are the credit card processing fees?

2.90% +$.30/transaction, with no monthly fees or minimum volume.

4) What are the insurance claim submission fees?

Therapist Unlimited plan: $0.19/claim
Prescriber Lite plan: $0.29/claim
Prescriber Unlimited plan: $0.39/claim

5) Can prescribers send a controlled substance prescription in any state?

Our EPCS works in all 50 states, and we even offer integrated PDMP checking right in the e-rx workflow. See how easy it is to send a C2.

6) Do you have forms and templates?

Yes, we do! Luminello offers premium-plan subscribers pre-built forms, as well as the ability to create custom forms and note templates to fit your clinical and administrative needs. You can even hire us to create your own forms as well. And, you can send rating scales, questionnaires and administrative forms directly to patients/clients in the portal for them to e-sign or fill out. Read all about our custom forms and templates.

7) How do you save me time in the intake process?

  • We offer a pre-screen form for premium-plan subscribers. It can easily save you a long phone call!
  • Patients/clients can fill out their demographic info in the portal. Premium subscribers can also have their patients/clients book online, enter their credit card info, e-sign forms, and more.
  • Premium subscribers can send an intake questionnaire for completion. Once done, you can pre-populate your intake note with the answers – huzzah!

8) Is it an easy process for my patients/clients to sign up for & use?

Yes, with a simple click you can invite them to the portal. It takes them under a minute to set up their account. Learn more about all of our portal time-saving features.

9) What kind of customer support do you offer?

  • To get you set up fast, we offer a a comprehensive help center, and for premium plan subscribers, a custom onboarding session. Additional training at very low rates is also available.
  • We spend a lot of time on training our customer support representatives, and they’re available via email (and for premium plan subscribers, via chat) to answer your questions weekdays 7am-10pm ET and weekends 8am-4pm ET.
  • For premium plan subscribers, to keep you from having to wait on hold, we offer online booking for troubleshooting phone calls or screen shares.

10) Can I speak with a clinician who uses Luminello?

Sure! Just mention that you’d like that at any time during your demo, and we’ll put you in touch.

11) I just have a quick question before I sign up, can I call you?

We think seeing is believing and booking a demo is the best way to get your questions answered, but we’re happy to hear from you via chat or phone as well. You can chat with us by clicking the “Contact us” in the lower right-hand corner of the screen, or you can call our sales team at (855) GO4-LUMI (that’s 855-464-6864) Monday thru Friday, 9am-5pm PDT.

Groups

12) How does groups pricing work?

Groups and clinics can choose from any of our premium plans, on a monthly or annual basis. For example, if you’re mostly a group of therapists, with just a few prescribers, you can purchase licenses that reflect that ratio. And non-clinical assistants, and therapists in training, are always free. Why pay more?

13) Do you have reports to help us manage our group?

Yes, you can run many powerful and sophisticated reports that help you optimize the finances in your practice; measure quality of care; and understand how your clinicians are spending their time.  Learn more here.

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Join thousands of clinicians using Luminello to save time every day.

Use our free EMR plan as long as you’d like. Or, try all premium and e-prescribe plans for 30 days.
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Custom forms & templates

Hire us to create custom questionnaires and templates for you.

  • Send us a blank copy of the form or template you'd like us to build.
  • We will review and provide a time and cost estimate, based on a rate of $79/hour.
  • View service details

AMA CPT® code annual use license

  • Applies to all users, including assistants, trainees, and clinicians, who use CPT® content
  • Luminello is legally required to collect this fee; payment goes directly to the American Medical Association
  • Begins on day 31 of your subscription and is billed in full for the calendar year at that time
  • No pro-rating or refunds allowed by AMA
  • Renews every January on a calendar-year basis

Prescriber Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$69

$99

Pay Monthly
(per month, per clinician)

$0

$89

$129

Therapist Pricing

ESSENTIALS
THERAPIST LITE
THERAPIST UNLIMITED
Pay Annually
(per month, per clinician)

$0

$29

$39

Pay Monthly
(per month, per clinician)

$0

$39

$49

Monitor clinician & practice quality indicators

  • Integrated measurement-based care to track clinical outcomes
  • Review clinician quality of care
  • Compare clinicians to group-wide rating scale measurements

Practice management reports

  • Accounts receivables summary
  • Billings not invoiced yet
  • Billings not submitted to insurance yet
  • Claim status tracker
  • Clinical hours scheduled per week per clinician
  • CPT code by clinician
  • CPT code by payer
  • Date of last visit
  • Denied claims by payer
  • End-of-day appointment activity report for billers
  • Income by clinician
  • Invoice status tracker
  • Measurement-based care metrics by clinician by chart
  • Measurement-based care metrics by clinician vs practice average
  • Outstanding claims by payer
  • Outstanding invoices (30-60-90 day report)
  • Overdue tasks
  • Telehealth vs in-person
  • Unsigned notes

Notes per month

  • Includes all note types (free text, intake, SOAP, vitals, rating scale, and lab notes) for all charts. For example, you could write 1 note for 30 patients/clients, 2 notes for 15 patients/clients, etc.
  • For plans with a note limitation, you can upgrade once you hit the limit, or wait for the next billing period to begin (for annual plan users, you can wait until the date of your sign-up in the next month).
  • Read this for full details about limitations.

Group Practice: Total EMR Cost Comparison

Group practice pricing calculator

Select the number of licenses for your team from each plan to see the subscription cost.

Group practices

  • Unlimited clinicians
  • Unlimited locations/branches
  • Fine-tooth permissioning of roles
  • More group features coming soon

Automated chart importing

  • We'll send you a .CSV template (used in Excel, google spreadsheets, etc), into which you can export the demographic info of your charts
  • We'll upload it automatically to create your charts for you
  • To import other info, see our custom chart importing option

Unlimited admin assistants

  • Admin assistants can enter admin notes, generate statements, send messages and lots more, based on permissions you set
  • Also great for inviting colleagues for “vacation coverage”

Invoicing + auto-pay

  • Send and track invoices easily
  • Send auto-reminders for payments due
  • Set up invoices to be automatically paid on their due date with our credit card payment integration

Pre-screen form in public profile

  • Prospecitve patients and clients can request an evaluation without having to call you
  • Key info around clinical needs, scheduling and bililng captured
  • Review and track requests, and easily reply back via the portal

Get started with paperwork quickly!

  • Pre-built admin forms patients & clients can e-sign
  • Pre-built templates for intakes and followups
  • Pre-built questionnaires that can auto-populate a note
  • You can also build your own custom forms, or hire us to build them for you

Expand Your Practice with Telehealth

  • Link to your free or premium doxy.me account automatically
  • See your video appointments at a glance on your calendar
  • Patients/clients can go to your virtual waiting room from their dashboard with a click
  • Luminello users receive a discount on premium accounts, which feature HD video, screenshare, and more. They are set up by and paid directly to doxy.me.

Expand Your Practice with Telehealth

  • Link to your free or premium doxy.me account automatically
  • See your video appointments at a glance on your calendar
  • Patients/clients can go to your virtual waiting room from their dashboard with a click