We are happy to provide you with a live 1-on-1 demo of Luminello and answer any questions you have along the way. But first … please review the most frequently asked questions we get asked on demos to save you time!
Top Solo Practice Pre-Demo Questions
1) How is Luminello different from the other EMRs and EHRs out there?
We’re easy on the eyes, yet powerful under the hood. Check out how we compare to Practice Fusion, Valant, SimplePractice and Kareo.
2) How do I move my charts to Luminello?
Luminello offers free automated imports of demographic info using our template. If you have more complex needs, we are happy to customize a solution for you. Also check out our Getting Started and migration tips article.
3) What are the credit card processing fees?
See our information about integrated credit card processing and flat-rate costs.
4) What are the insurance claim submission fees?
Review our integrated insurance claims billing information.
5) Can I send a controlled substance prescription in any state?
Our EPCS works in all 50 states, and we even offer integrated PDMP checking right in the e-rx workflow. See how easy it is to send a C2.
6) Do you have forms and templates?
Yes, we do! Luminello offers premium-plan subscribers pre-built forms, as well as the ability to create custom forms and note templates to fit your clinical and administrative needs. You can even hire us to create your own forms as well. And, you can send rating scales, questionnaires and administrative forms directly to patients/clients in the portal for them to e-sign or fill out. Read all about our custom forms and templates.
7) How do you save time in the intake process?
- We offer a pre-screen form for premium-plan subscribers. It can easily save you an hour phone call!
- Patients/clients can fill out their demographic info in the portal. Premium subscribers can also have their patients/clients book online, enter their credit card info, e-sign forms, and more.
- Premium subscribers can send an intake questionnaire for completion. Once done, you can pre-populate your intake note with the answers – huzzah!
8) Is it an easy process for my patients/clients to sign up for & use?
Yes, with a simple click you can invite them to the portal. It takes them under a minute to set up their account. Learn more about all of our portal time-saving features.
9) I just have a quick question before I sign up, can I call you?
We think seeing is believing and booking a demo (below) is the best way to get your questions answered, but we’re happy to hear from you via chat or phone as well. You can chat with us by clicking the “Contact us” in the lower right-hand corner of the screen, or you can call our sales team at (855) GO4-LUMI, Monday thru Friday, 9am-5pm ET.
We are happy to provide you with a live 1-on-1 demo of Luminello and answer any questions you have along the way. But first … please review the most frequently asked questions we get asked on demos to save you time!
Top Group Practice/Clinic Pre-Demo Questions
1) What does it mean that groups/clinics is in beta?
It means we are still developing advanced functionality and gathering feedback from current groups users. For example, the following features are actively in development and will be released as soon as possible, but not currently available:
- Being able to see all of patient/client appointments in a master calendar – currently you must look at individual clinician calendars
- Being able to generate group financial reports – currently you must look at individual clinician finances
- Displaying a group public profile and pre-screen form – currently you can display individual clinician profiles/pre-screen forms
- Note and message sharing within a chart
2) How is Luminello different from the other EMRs and EHRs out there?
We’re easy on the eyes, yet powerful under the hood. Check out how we compare to Practice Fusion, Valant, SimplePractice and Kareo.
3) How does groups pricing work?
Groups and clinics can choose from any of our premium plans, on a monthly or annual basis. For example, if you’re mostly a group of therapists, with just a few prescribers, you can purchase licenses that reflect that ratio. And non-clinical assistants are always free. Why pay more?
4) How do we move charts to Luminello?
Luminello offers free automated imports of demographic info using our template. If you have more complex needs, we are happy to customize a solution for you. Also check out our Getting Started and migration tips article.
5) What are the credit card processing fees?
See our information about integrated credit card processing and flat-rate costs.
6) What are the insurance claim submission fees?
Review our integrated insurance claims billing information.
7) Can prescribers send a controlled substance prescription in any state?
Our EPCS works in all 50 states, and we even offer integrated PDMP checking right in the e-rx workflow. See how easy it is to send a C2.
8) Do you have forms and templates?
Yes, we do! Luminello offers pre-built forms, as well as the ability to create custom forms and note templates to fit your clinical and administrative needs. You can even hire us to create your own forms as well. And, you can send rating scales, questionnaires and administrative forms directly to patients/clients in the portal for them to e-sign or fill out. Read all about our custom forms and templates.
9) How do you save time in the intake process?
- Our pre-screen form makes taking in new patients/clinics far more efficiently than doing a phone screen.
- Patients/clients can fill out their demographic info in the portal, book online, enter their credit card info, e-sign forms
- Patients/clients can complete an intake questionnaire – once done, your clinicians can pre-populate their intake note with the answers – huzzah!
10) Is it an easy process for our patients/clients to sign up for & use?
Yes, with a simple click they can be invited them to the portal. It takes them under a minute to set up their account. Learn more about all of our portal time-saving features.
11) What kind of group roles do you offer?
- Assistants (free!) – can be assigned to one or more clinicians
- Clinicians
- Managers – clinicians who manage other clinicians
- Superadmins – managers or assistants who you permit to work in all group owner areas
- For all roles, our permissioning system allows you to enable access on a fine-tooth level
12) I just have a quick question before I sign up, can I call you?
We think seeing is believing and booking a demo (below) is the best way to get your questions answered, but we’re happy to hear from you via chat or phone as well. You can chat with us by clicking the “Contact us” in the lower right-hand corner of the screen, or you can call our sales team at (855) GO4-LUMI, Monday thru Friday, 9am-5pm ET.
